Sigma Software Solutions: Billing Solutions to Address Subscriber Lifecycle

The shifting of consumer behaviour, due to the proliferation of smart devices, has ushered in the concept of BYOD. The adoption of BYOD will continue in the wake of the rising need to have a more productive mo¬bile workforce. However, the challenges in the BYOD landscape range from legal ownership of data stored on a personal device to the uncontrolled and unsecured applications that could be installed on the device by the user. To support the different devices within the enterprise network, the network architecture has to be modified to control misuse of information in accordance with regulatory compliance mandates.

“Our Solutions Network team works very closely with organizations to remodel their network architecture, to combine elements across the network for a unified approach to secure device access, device and application visibility, policy and control,” says Shaibal Datta, President and Managing Partner, Sigma Software Solutions. The architecture planning involves review of the wired, Wi-Fi, VPN remote and mobile access to network via multiple brands of devices on various mobile networks (3G/4G).

Sigma Software works with strategic partners in preparing policies across wired, wireless, and VPN, managed and BYOD assets, and multi-mobile device management (MDM), Mobile Application Management (MAM), and Mobile Information Management (MIM) and guides the end user towards rearchitecting their network solution. “The key is to keep communication protocol between devices encrypted using secure communication protocol,” adds Shaibal.

BYOD brings its own set of implementation challenges, including device costs, plans and usages, data security, as well as the difficulty of administrating multiple payment and reimbursement options. “Our expertise is in the Billing Sup¬port and Services space with OmniCare Plus a carrier-grade solution designed to allow service providers the opportunity to monetize new services, business models and content todeliver a comprehensive customer experience,” explains Shaibal. For telecom, cable, utilities, healthcare or cloud industry, Sigma Software’s revenue generating platform provides innovative workflow management, order management, converged billing, charging, customer care, and payments solutions to several service providers in four continents via a broad portfolio of licensed and/or service bureau based products and solutions that address the entire subscriber life cycle.