Born out of a client engagement to streamline quality management processes, CERDAAC Service Manager is an advanced cloud-based service that offers end-to-end asset and service workflow management capabilities while supporting quality compliance, KPI performance, and extending global visibility into program status. The software aggregates a number of different performance metrics and documentation into a comprehensive dashboard and repository, providing the single source of truth. With rich insights, customers can better improve the efficiency of their quality programs while avoiding unnecessary cost and failures. “A single system with real-time dashboard and the ability to gain notifications on service dues and conditions enable clients to anticipate and prevent potential quality failures,” notes Brian Kenna, SIMCO Electronics’ CEO.
SIMCO’s VP of Software and Information Systems, Frank Binzoni adds, “Having an in-depth understanding of our clients’ needs from our service business is what gives us this unique perspective in developing our software.” SIMCO allows clients to give their vendors access to Service Manager to directly upload information into the clients’ system.
On the security front, SIMCO provides industrial-grade, cloud hosting in a multi-tenant environment where data can be encrypted while at rest in the database. Moreover, the team also re-validates their software for clients as per FDA regulations thereby saving them time and money, and driving down risks.
A single system with real-time dashboard and the ability to gain notifications on service dues and conditions enable clients to anticipate and prevent potential quality failures
SIMCO’s thousands of global clients currently use CERDAAC in multiple languages to support worldwide operations. In context, Kenna refers to a large-scale enterprise with 1600 users across 23 global locations that has been a major client of SIMCO. The client manages hundreds of thousands of calibration and preventive maintenance activities and records, via CERDAAC. Within ten months of service, SIMCO was able to reduce the client’s out of tolerance cases by 20 percent. “We saved them $75,000 annually and their missed maintenances dropped by 50 percent,” Kenna highlights.
Looking into the future, the team at SIMCO plans on enhancing their software in a way that makes regulatory-focused maintenance and quality compliance easier and more cost-effective for their customers. “We shall continue to drive quality and operational efficiencies for our customers to ensure the best quality of products and services,” states Sam Klooster, Director of Software Business Development at SIMCO Electronics.