SIMCO Electronics: The Quality Management Stalwart

Founded in 1962 out of NASA in Silicon Valley, SIMCO Electronics has offered a SaaS solution for over 20 years as a foremost provider of calibration, repair, and quality service management software and services to life science, aerospace defense, and other high tech manufacturers around the world. At the outset, SIMCO identified that original equipment manufacturers (OEMs) used different systems for calibration, preventive maintenance, and auditing, which restricted them from developing an integrated, global view of their instruments, technicians, and quality process compliance and productivity. Moreover, the geographical distribution of tools, software, and users caused a huge gap in quality, maintenance, and loss prevention. To remedy these issues, SIMCO created CERDAAC Service Manager that incorporates a suite of solutions to help customers manage different aspects of their quality programs.

Born out of a client engagement to streamline quality management processes, CERDAAC Service Manager is an advanced cloud-based service that offers end-to-end asset and service workflow management capabilities while supporting quality compliance, KPI performance, and extending global visibility into program status. The software aggregates a number of different performance metrics and documentation into a comprehensive dashboard and repository, providing the single source of truth. With rich insights, customers can better improve the efficiency of their quality programs while avoiding unnecessary cost and failures. “A single system with real-time dashboard and the ability to gain notifications on service dues and conditions enable clients to anticipate and prevent potential quality failures,” notes Brian Kenna, SIMCO Electronics’ CEO.

SIMCO’s VP of Software and Information Systems, Frank Binzoni adds, “Having an in-depth understanding of our clients’ needs from our service business is what gives us this unique perspective in developing our software.” SIMCO allows clients to give their vendors access to Service Manager to directly upload information into the clients’ system.