Smartspace
Empowering Businesses with Comprehensive Communication Solutions

Smartspace, a unified communication and customer engagement pioneer, offers bespoke UCaaS solutions tailored to various sectors. The firm's reputation for crafting efficient collaboration tools extends to customers and employees, with its expansive suite featuring Contact Center (CCaaS) services, CRM integrations, and smooth integrations with renowned APIs and service channels.

"We increase productivity and foster connections for clients through multiple integrated solutions, including marketing, customer engagement, unified communications, and APIs," says Aluizio Melo, sales director of Smartspace.

In a strategic move, Smartspace recently transitioned from its former branding, Digivox. This transformation goes beyond a mere visual shift, embodying the company's renewed dedication to offering a unified platform, amalgamating the myriad of solutions devised over its operational years.

"We're striving to offer users ways to synchronize work and personal life seamlessly, addressing one of today's corporate challenges: talent attraction and retention," adds Melo.

At its core, Smartspace champions the fusion of work and life, elevating interactions among teams, hybrid workforce, and clients. The company's offering transcends the domain of mere unified communication. Smartspace's holistic ecosystem – from IP telephony to customer relationship tools – sets them apart. This approach provides businesses unmatched agility in communication management, irrespective of the locale or device, with all data channeled within an integrated structure.

The firm's portfolio boasts innovations such as AI-powered contact center services and avant-garde market solutions. By harnessing AI's potential, Smartspace amplifies organizational efficiency and carves pathways for businesses to achieve substantial cost savings.

By infusing AI into its offerings, they're boosting company productivity and creating avenues for businesses to reduce costs significantly.

Smartspace's client-centric platform streamlines campaign execution, facilitates performance assessment, and enhances customer engagement through voice assistants, guaranteeing seamless transitions between AI-driven and human interactions The company recently unveiled its V2 Assistant, a solution for managing both in-house and client interactions, enabling clients to maintain their business's relevance with the power of generative AI.

With an infrastructure built to accommodate up to a million users effortlessly, Smartspace's offerings expand from conventional PBX systems, encompassing a spectrum from meetings to screen sharing.

Its engagement suite provides a holistic solution for businesses, allowing multi-modal interactions, from voice to WhatsApp chats. Smartspace's collaboration with Meta for WhatsApp – a platform embraced by nearly 90% of Brazilians – amplifies its communication reach across over ten unique channels.

Nonetheless, Smartspace's vision transcends mere communication channels; it aspires to provide a comprehensive suite of solutions that empowers businesses with the essential tools to effectively engage their audiences.

A case study involving a bank illustrates Smartspace's approach. The bank aimed to achieve 100% customer interaction support through the Smartspace platform. Smartspace handled over 70,000 interactions monthly, a task previously reliant on human agents. Thanks to Smartspace's solution, most of these interactions are now resolved during the initial contact with the system.

We increase productivity and foster connections for clients through multiple integrated solutions, including marketing, customer engagement, unified communications, and APIs

The firm's dedicated solutions benefit multiple industries, from finance and healthcare to retail and government. Its flagship unified communications solution, trusted by major clients such as a leading Brazilian Insurance company with over 40,000 users for six years, is highly scalable and reliable. Transitioning to a multi-cloud architecture, Smartspace offers a five-ninth SLA, demonstrating its commitment to innovation and adaptability as a preferred partner across various sectors.

Smartspace has recently enhanced its communication capabilities by integrating with platforms like Microsoft Teams, expanding its range of tools for clients. Furthermore, the company has forged partnerships with government agencies, seamlessly merging existing frameworks to enhance internal communication and operational efficiency.

With over 300,000 users, Smartspace isn't just another player in the game. They're redefining it, giving businesses a bird's-eye view of their customers through meticulous channel monitoring and execution.

In essence, Smartspace isn't merely about unified communication. It's about empowering businesses to engage, connect, and thrive in the modern digital landscape.