Snow Software

Threats and emergencies in the form of a bomb scare at a public facility, life-threatening weather events or even outbreaks of contagious diseases, have increased in number and complexity. In order to mitigate the impact of threats on the public, governments— federal, state, local—are required to quickly notify and communicate with citizens, across many platforms, devices and channels including voice, email, messaging or social media.

At the forefront of enabling seamless communication between citizens and governments is OnSolve, a pioneer in offering cloud-based communication and collaboration tools for quick delivery of critical notifications and alerts to citizens.

OnSolve’s solution portfolio is comprised of CodeRED, MIR3, TelAlert, Send Word Now and SmartNotice, all of which are built specifically for the secure exchange of critical information. All the products have certain common functions such as bidirectional communication that allows citizens to respond to the alerts sent by public sector organizations (PSOs). As government agencies seek to reinforce public safety, resolving incidents affecting citizens in the shortest time, becomes imperative. OnSolve automates the issuance of notifications or alerts according to pre-defined rules such as targeting residents in a specific geographical area, ranging from a block to a mile radius or an entire county. OnSolve’s geo-targeting capabilities are invaluable for providing emergency response to citizens of a particular area affected by a threat such as storm.

Although OnSolve has four core products in its product portfolio, the ones most germane to the public sector are CodeRED and MIR3. “CodeRED, is a SaaS solution available 24/7/365 allowing PSOs to maximize their outreach to the public through geo-targeted, time-sensitive and high-speed notifications,” mentions Ann Pickren, President, OnSolve. Using CodeRED’s feature-rich interface, notifications can be delivered through multiple modes such as voice, text, email, RSS feeds, IPAWS, social media, and desktop pop-ups; push notifications can also be sent to public on the CodeRED Mobile Alert App. MIR3 is another mass-notification and business continuity solution from OnSolve optimized for large enterprise and federal agencies managing events like disaster recovery efforts. MIR3’s speed and flexibility ensure that contact groups of all sizes with members spread across the world receive and respond to multi-modal alerts from the PSOs. Government organizations can use the MIR3 DataSync solution to pull information from various contact databases, providing access to latest contact information for sending out alerts and responding to them in a variety of ways.