Along these lines, they have created a client– portal, known as the Soaring Eagle Flight center, which is an internal tool, which facilitates the customer to store information about their database management systems and know the status of the servers, their maintenance, and capacity. “Through this portal, a client can manage hundreds of SQL Servers, Oracle Servers, or SAP/ASE servers. Apart from managing large customer databases, the portal is also a solution for us to communicate the process to our customers,” explains Jeff. The application, which includes a ticketing system, has timely alerts incorporated into it.
Beyond the perimeter of their customized managed services, Soaring Eagle also productizes their solution, known as the Health Check, to analyze any underlying database and performance issues for firms outside their regular client list. Through the Health check, the firm provides a detailed report recommending specific changes to improve the database performance. The predictive analysis enables the customer to understand and manage their environment better. For instance, Soaring Eagle provided their solution to a public company in the health care space with over 100 SQL Servers that had no Database Administrative (DBA) support for several years.
With more than two decades of experience, the work pool of Soaring Eagle is extensively skilled in SQL Server, SAP/ASE (Sybase), DB2 and Oracle. Jeff highlights, the company provides a dedicated consultant for all their clients, to communicate with, at any given time, while making the entire team available as needed. “Our clients come to us when they fail to handle a database corruption, have a database performance issue, or architectural issues; we give them immediate services. With the affordable fixed pricing of the managed services, they also get to access our experts on a 24/7 basis. A detailed run-book is built for each customer in case the primary consultant or client contacts are not available,” elucidates Jeff.
A detailed run-book is built for each customer in case the primary consultant or client contacts are not available
Soaring Eagle’s progressive growth has been greatly influenced by Jeff’s personal traits in conformity with the company’s tactical planning. Looking ahead, Soaring Eagle plans to enhance the Flight Center to empower their customers to become more efficient in Database Administration.