Splice Communications: Reviving and Reinventing Enterprise IT

IT organizations for companies of varying sizes are realizing that there is a significant resource cost to managing the high volume of day to day employee IT incidents. To address this, a company or IT group needs to hire, train, schedule and manage technicians to resolve the high volumes of daily issues. The same holds true for managing outages or performance issues related to network carrier services. For companies with multiple locations, this is a very time intensive activity that can distract critical IT resources from other crucial priorities. Enter Splice, a company that delivers IT and Network services to organizations around the world— who are committed to helping their clients resolve any of the aforementioned issues quickly and efficiently. “Our unique proposition eases the pain points of IT organizations, regardless of the number of locations or specific infrastructure requirements. We are not limited regionally like many other managed service providers, so even clients with offices globally can take advantage of our services,” says Andy Coan, CEO of Splice.

By leveraging Splice’s infrastructure, processes and staffing, clients can augment the size and scope of their IT organization effectively. With two US-based service facilities consisting of 250 technicians, Splice can immediately respond to any client’s employee-based IT issues remotely. The company also provides onsite support and can dispatch qualified technicians to complete projects or services as required by enterprises. Some of the typical projects Splice handles include office/location workstation setups, cabling, server/network set up and onsite configuration. Splice can also manage end-to-end processes from order of service to completion, which translates to huge time, effort, and resource cost savings.

The company can also monitor all network and server infrastructures, including virtual machines and hosted servers to identify, escalate or attend to any performance related issues.