Symphio
Document Orchestration Delivered

Digital technologies are transforming content creation and distribution, making it easier than ever to share information that’s compliant with regulatory standards. By integrating these technologies across the entire content value chain, businesses can deliver personalized content across various channels and platforms at lower costs.

With its innovative document orchestration solution, Symphio enables organizations to optimize their content for the future. This cloud-based platform streamlines content management and delivers engaging, relevant content to end-users.

Developed by ViaTech, a company with more than 25 years of experience in connecting content creators and consumers, Symphio enables clients to create tailored content in a cost-effective manner and stay ahead of the competition in an ever-evolving content distribution industry.

“At ViaTech, we understand the challenges and opportunities that content presents to our clients, and we provide solutions that enable them to succeed in the digital age,” says Mike Fields, President of ViaTech.

Symphio can be distinguished from other content management solutions by its unique design. Unlike traditional solutions that rely on predefined templates or layouts, it uses an open language model that dynamically constructs content snippets based on collected data. This groundbreaking approach challenges the norms of templating technology, offering flexibility and control over content without compromising quality or compliance.

Symphio also enables users to create compelling communications in a variety of formats, all from a singular arrangement. By offering freedom from rigid layouts and templates, the solution helps clients differentiate themselves from their competitors in highly competitive marketplaces such as healthcare and legal services.

Symphio not only facilitates document orchestration for clients spanning diverse industries, but it also delivers advantages, including cost reduction, speed to market, improved customer satisfaction, enhanced scalability, and user empowerment. What’s more, it offers an intuitive and enjoyable user experience.

The true power of Symphio becomes evident when examining its impact on a healthcare payor grappling with the need to modernize its content management system. By leveraging the solution, the client successfully migrated their existing data and content to the cloud and began creating personalized, compliant customer communications. With Symphio, the client achieved more than $5 million in annual savings, exceeding initial expectations.

In the content production and distribution landscape, organizations often confront the challenge of efficiently scaling their operations and meeting market demands while contending with limited resources and the need for swift automation. This is where ViaTech becomes a vital partner, providing a solution that adeptly manages the complexities of document orchestration behind the scenes.

What sets Symphio apart is its ability to match the requirements of each organization without the need for costly infrastructure overhauls or extensive IT involvement. Seamlessly integrating with any organization’s existing setup, the platform can be configured with ease, and its user-friendly design allows clients to adopt the solution with minimal guidance.

At ViaTech, we understand the challenges and opportunities that content presents to our clients, and we provide solutions that enable them to succeed in the digital age

Thanks to this ability to integrate with existing systems and data sources, Symphio empowers collaboration and facilitates feedback among internal and external stakeholders within the tool. Users can review, approve, and monitor content changes, guaranteeing precision and compliance. Moreover, it offers complete transparency and accountability to fulfill governance requirements, meticulously documenting every action and workflow.

“Because we’re able to expose every action that’s taken within the tool, the compliance and oversight that’s required by a lot of our customers are readily available and quick to access when they need it,” said Brendon Bain, ViaTech’s Vice President of Technology.

ViaTech is also committed to providing assistance and support throughout the client journey, ensuring users experience the true benefits of its solution. From content creation to document delivery, Symphio streamlines the entire content management process via a single, cutting-edge platform.

Backed by ViaTech’s extensive expertise and legacy in the content distribution industry and an unwavering commitment to customer satisfaction and value creation, Symphio is revolutionizing the way organizations manage content and connect with their customers.