Teletech: A Customer-Focused Multichannel Communications Solution

With a gradual shift towards cloud-based technologies, most organizations are rapidly incorporating advanced solutions to maximize efficiency and support their clients. Subsequently, there arises an imperative for all business-oriented applications to sustain a multi-tenant architecture. Realizing this need, CIOs are probing extensively for common desktop-level user interfaces, multichannel customer experience solutions, and centralized data analytics with distinct monitoring tools to provide a unified view of their setup. However, the prime challenge that lingers around the Avaya technology arena boils down to delivering proficient customer engagement solutions through appropriate implementation expertise. To address this issue, TeleTech—a global provider of analytics and technology-driven customer experience solutions—offers an integrated platform to simplify interactions and create a deep engagement between people and brands. “At TeleTech, we deliver comprehensive solutions supported by proven technologies to enhance customer management from strategy, analytics and process design to navigating the changing Human Capital requirements of recruiting, training and operational processes—all required to improve customer relations,” says Jack Denault, SVP of Sales at TeleTech Technology.

The Englewood, Colorado-based company takes a multichannel approach in improving customer satisfaction to ensure long-term profitability. Leveraging the virtualized capabilities of Avaya’s Industry leading Avaya Aura® Contact Center application suite, TeleTech delivers its ‘TeleTech Technology Cloud.’ This distinct cloud offering enables CIOs, business leaders and customers to drift seamlessly from an on-premise platform to a feature-rich, cloud-based customer experience solution covering all the latest applications. Its pricing model reflects realistic contact center staffing needs and includes all system maintenance, enhancements and updates. “This allows CIOs to focus on their core business drivers while TeleTech cares for the technology and contact center needs of their business by balancing operational and capital expenses,” elucidates Denault.

Moreover, the firm offers a wide selection of customer engagement solutions to optimize clients’ profitability. Starting from customer experience strategy, customer intelligence analytics, multichannel communications, and SaaS-based customer solutions, TeleTech provides an extensive range of consulting, technology, and customer relationship services.