Typically, managing IT in a small or medium sized business is about getting as much done as possible with limited information and resources. Making things worse is that Microsoft keeps changing their system and security threats constantly evolve. This is where a Microsoft Partner becomes critical. The right partner analyzes data and leverages expertise, to provide Microsoft clients with time sensitive action ready information.
Enter Televon—an independent, objective technology optimization, expense reduction, and cost containment consulting firm.
“We love being partners and friends with our clients and solve their problems as we see ourselves as a part of their organization,” states Mike Breier, President of Televon. Located throughout the US, Televon works with clients and understands their core needs to find the most efficient and effective ways to deliver results. From a Microsoft perspective, the company organizes and administers the Microsoft platforms so that an organization can generate maximum productivity and results from it at the least possible price. “As an ongoing managed partner, we help clients on a long-term basis,” Breier adds.
Mike has been in the technology development space for over twenty years and has worked in several roles. Throughout his career, he observed many gaps in knowledge and capabilities while solving technical issues of different businesses. Televon was founded with an idea to help enterprises drive efficiencies into the processes of organizations and improve the results from the systems that they already had. It started as a telecom expense management firm and gradually evolved with the technological revolution. But the company’s core objective has remained the same over the years: to optimize costs at every level. “The need to adapt is accelerating, but the resources to succeed aren’t always available. Specializing in achievable solutions to today’s IT problems, Televon helps you bridge the gap to a more productive, secure, and efficient IT ecosystem,” says Breier.
An Analytical Approach to Cost Optimization
As a true Microsoft 365 partner, Televon acts as an in-house expert and takes care of everything related to Microsoft 365 and Azure. The company offers monthly licenses at the same price as the annual agreement and provides management services, monthly user analysis, and Tier 1, 2, and 3 technical support. “We are a full service partner, not just a licensing shop. We have specialized skills training to ensure Microsoft is fully optimized for the user and the organization,” prides Breier.
Televon allows customers to view their service structure holistically by breaking it down into location, user profile, and licenses.
As such, clients can make informed decisions and optimally use Microsoft tools. In addition, they can help businesses find the best pricing on Enterprise Agreement licenses, migrate on-prem systems to the cloud, and implement a full Unified Communication program. “We help our customers find the right license for each user by analyzing that user’s behavior. By mixing license levels and matching to user behavior, they can dramatically reduce total expense without affecting user behavior,” says Breier. In fact, clients that leverage Televon's Usage Driven Licensing approach, through our Managed Microsoft program, see tighter security and 20-25 percent reduction in licensing fees.
We love being partners and friends with our clients and solve their problems as we see ourselves as a part of their organization
As an overall support mechanism on the backend, the company performs monthly audits, proactively lowers costs, follows and implements Microsoft changes, and recognizes security risks. Unlike its competitors, who treat Microsoft licensing more like a retail environment, Televon takes on administration support and ensures that from a Microsoft standpoint, a client’s system and network are as efficient and effective as they can be. “It is the tenacity and the willingness to get things done and to be a partner rather than just a distributor or retailer,” says Breier.
He further adds that the ongoing pandemic has posed a challenge for enterprises, and they had to shift from on-premise well-structured architectures to a decentralized uncontrolled environment to allow employees to work remotely. Consequently, clients faced a lot of connectivity and hardware issues. As a true support partner, Televon promptly worked with its clients to fix their problems. For instance, the firm helped one of its clients procure over a thousand cell phones within a couple of days, and the client’s employees were up-and-running from their homes in no time. It was an unplanned necessity, and at the same time, the client needed to focus on their day-to-day operations. Televon delivered successfully upon their trust. “We are not just managed services, but a managed partner,” adds Breier.
Televon believes in growing with its current clients and helping them in their endeavors. The company follows a successful model of bringing on the right partners and delivering on the promise of tight partnership, and it has realized 35-to-40 percent compound annual growth. The firm also works with local and municipal government bodies and non-profits across the country to help them leverage the opportunities and the resources to be successful. Additionally, Televon has capabilities and support systems explicitly designed to assist construction and manufacturing organizations. With the advent of remote working, the company is moving further into providing full-blown managed services in different categories and exploring opportunities to help businesses replace on-premise phone systems with integrated hosted solutions.