Created with the core purpose of breaking this gridlock for govt. organizations, TownCloud seeks to correct the industry's undesirable course. The company understands that the need of the hour is a modern solution that can meet the demand of local governments, minus the complexity that impedes good governance. "We believe in the concept of challenge based procurement. In other words, we let customers experience the software before they make a procurement decision, because we want a good fit and let them see what they are getting," says Dennis Harward, Co-founder and 'Wizard of Lightbulb Moments,' TownCloud.
TownCloud offers a unified platform-based enterprise suite, unlike other vendors that plays a bait and switch approach with their clients. By offering a purpose-built and enterprise-grade govtech solution entirely on their own, TownCloud makes decisions favorable to the long term needs of all their customers, staff, and stakeholders. The company has no affiliation with any one financial institution and believes in a balanced approach that represents the its clients best interests.
"We don't look at our software as a tool for extracting money, but as a means of delivering value," says Harward. Instead of locking clients into expensive contracts, TownCloud aims to improve usability, offering a practical and effective alternative to high startup costs, poor integration, and lengthy installations. The company's platform can seamlessly scale according to the need, embracing a 'start simple, grow big' strategy centered on government clients.
TownCloud's solution that can meet the need of every major local government, is offered in the form of four comprehensive and integrated application suites—Engagement, Finance, Development, and Revenue. Each suite contains its own set of unique modules delivered over the TownCloud multi-tenant SaaS platform. For instance, the Engage suite includes three distinct modules: Agenda- a meeting organizer and planner, Dashboard- a data gathering and visualization tool and Website- a simple and professional portal for organizations to engage with the public. Citizens can also apply, renew, and submit new records through TownCloud Engage. The Finance suite simplifies the process of keeping accounting transactions and maintaining accurate records.
Our ultimate goal is to be a force of positive change in the industry. We don't want to be just another component of someone else's portfolio, but an enterprise solution for local government customers that will be around for 50 years
It consists of three parts. The first is a budgeting module that provides a fast and efficient system for creating and managing the budget process. The second is a simple, efficient, and secure accounting component that easily records, processes, and reconciles invoices. The third component, a versatile general ledger, offers breakthrough flexibility and efficiency with unprecedented reporting capabilities.
The TownCloud Development module enables clients to manage business licenses and track permits, inspections, and enforcement cases. The last one, TownCloud’s Revenue suite, provides increased income visibility for staff and customers through a simplified approach to billing and collections, customer and meter information, and managing payments.
All of TownCloud's offerings are platform agnostic, expanding the customers' choice and circumventing the restrictions imposed by any preferred partners. While the typical procurement cycle for an enterprise system is between three and five years, TownCloud enables time to value in under an hour. The applications are built with state-of-the-art APIs, which can easily replace legacy systems, and seamlessly integrate with any other system when required. This ensures that even their most complicated offering is easy to implement and efficient. “The biggest feedback we get from our govt. clients is regarding our simplicity," states Harward. The platform's architecture allows TownCloud to perform updates for all of their customers in about 90 seconds, in a very nimble and agile fashion.
Having carved a unique niche in the space, TownCloud enjoys a wide presence across every state, providing complete solutions on minimum subscription. "Our ultimate goal is to be a force of positive change in the industry. We don’t want to be just another component of someone else's portfolio, but an enterprise solution for local government customers that will be around for 50 years," concludes Harward.