Trends & Technologies: Easily Deployable Solution for Enhanced Business Process

With the rapidly changing technology landscape, and increasing consumer demand, hiring skilled and efficient agents has moved to the priority list for contact centers. However, many organizations face challenges in terms of availability of resources, as the talent pool is drying up and employee retention continues to be a large problem in the industry. “This is directing operators to locate their contact centers where resources are available,” says Renan B. Velonza, COO, Trends & Technologies. With an aim to address these challenges, Trends & Technologies provides support locations that help contact center achieve their business goals. “With this approach, the same level of support from design, implementation, monitoring and after sales maintenance services are provided,” he adds. The company provides solutions that are easily deployed reducing build up period resulting to faster turn-around time to operate the centers.

Trends simplifies the workload of organizations by utilizing its knowledge base and field experience. Trends assists organizations throughout the whole process from conceptualization to implementation and management and offers expert advice that empowers enterprises translate technology into strategic business enhancements.

Trends still offers traditional solutions for the voice only contact center in partnership with Avaya and Cisco. “We also provide predictive/progressive dialing system using Aspect solutions for telemarketing,” states Velonza. The company delivers Work Force Management, Work Force Optimization, and Customer Engagement solutions from NICE and Verint. The company proffers business analytics solutions that allow contact centers to establish deeper customer engage¬ment. “Our cloud services which is offered on a per seat basis, enables contact center to immediately start a campaign,” says Velonza.

The company has a dedicated sales team that is primarily responsible in covering the needs of the contact center industry. The company has a dedicated sales team that is primarily responsible in covering the needs of the contact center industry. The expert team of certified engineers essentially analyzes the business needs, design and provides cost-effective solutions, and delivers support services. “We always approach each project as a turnkey project to provide the necessary components, even if there are commercial implications, including onsite support after commissioning,” says Velonza.