TRG
Global Excellence

It was on April 6th, 2023 that TRG, a global, privately owned managed services provider that manages the full lifecycle of every enterprise endpoint, announced its acquisition of Symec Technologies Limited.

For a company driven towards expanding its position globally, the acquisition of Symec seemed a natural progression.

"Symec has built a reputation as one of the UK's leading mobile device, connectivity, and managed service providers," says Sean Kennedy, president, TRG. "Bringing this team into the TRG family allows us to significantly expand our UK and European operations while providing our customers with more top-tier global offerings."

Symec is an end-to-end mobile technology solutions provider with expertise in managed services, hardware, software, and connectivity. Formed in 2009, it is headquartered in Bristol, UK, with additional facilities in Poznan, Poland. It has steadily grown over the past 14 years, hosting a suite of services that perfectly aligns with TRG’s.

Setting up a new facility in 2019 in Haarlem (after establishing its European presence in 2013 with Nijmegen, Netherlands) was a huge initiative for TRG’s burgeoning activities in the EU and overseas. The latest Symec acquisition, will further enhance TRG's capacity to provide services at scale and bolster its global expansion efforts.

“Both our teams are committed to helping customers adapt to an ever-changing technology landscape,” says Phil Bruce, co-founder, Symec.

"We are excited to be joining the TRG family," says Symec’s CEO, David Glover. “Our combined operational expertise and expansive service offerings will add value for our customers while opening up exciting new opportunities for expansion and progression for our team.”

The acquisition of Symec is the second major deal for TRG in 2023, following the acquisition of Real World Communications Inc. (RWC), a provider of mobility devices and wireless and network solutions in the Canadian market. The RWC acquisition was part of a major expansion of TRG’s Canadian operations, including a move to a larger facility in Toronto’s Scarborough district and the launch of an in-house key encryption facility.

"As companies continue to become more global and mobile, both the RWC and Symec acquisitions ensure that we continue to lead the future of enterprise technology by providing bold endpoint solutions designed to streamline our customers’ operational efficiency," says Kennedy.

Today, with facilities across the United States, Canada, UK and Europe, TRG provides a comprehensive suite of lifecycle management services—offering a one-stop-shop solution agnostic across vendor, lifecycle stage, and service.

A One-Stop Shop for Customers’ Complex Operational Challenges

TRG is focused on solving complex operational challenges of its customers. No matter where the weak link is in the clients’ operational system, it can find a device and service solution that prevents downtime.

“ When You Work With Us, You Benefit From Our Unique Breadth Of Capabilities, And Global Reach And Flexibility— All Established With The Goal Of Making Technology Simple For Our Customers, Day In And Day Out”

Operations teams face challenges mainly in one or more of these areas— people, time, and space. Leaner staffing and competing priorities prevent companies from completing the work on time. Physical space to house equipment can also be an issue, with more companies leaning out their overhead.

TRG works as an extension of the client’s team, filling in to help in all these areas. As a global, privately owned company, it is able to stay flexible while tackling customers’ varying challenges.

Many of its competitors do one thing or are specifically focused on one geographic location. TRG’s breadth of services and wide footprint makes it a true leader in the space.

With over 10 million devices under management and 5,000 customers, TRG’s recent acquisitions and partnerships with leading enterprise mobility, point of sale, and payment processing technology companies continue to increase its global presence.

Part of TruWest Holdings, TRG also has access to its sister companies to provide clients with an even more holistic endpoint experience. This includes Inversion6, a cybersecurity company dedicated to protecting all endpoints, and River Capital, TRG’s leasing arm that helps companies find cost-effective solutions.

A True Leader in the Enterprise Technology Space

TRG’s global expansion is a derivative of the company’s tremendous traction and growth, as demonstrated by its timeline. In 2018, it announced the launch of TRG Payment Solutions, an in-house key injection facility and 40,000—square foot retail deployment center. That same year, it established an in-house media and consumables team and opened a solutions arsenal featuring more than 75 barcode scanners, mobile computers, printers, and POS systems from more than 20 manufacturers.

“When we work with customers, our goal is to make technology simple and help customers accelerate projects and maximize ROI,” says Kennedy. “We're relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking.”

We're Relentless In Our Drive To Find Innovative, Effective Ways To Enhance Customer Operations And Challenge Conventional Thinking

As a device-agnostic master of enterprise technologies, TRG doesn’t just sell and manage devices; it manages the full endpoint experience. Its services include forward and reverse logistics, maintenance and support, wireless and networking, unified endpoint management (UEM), along with media and consumables for all labeling needs.

‘Success, or else’ is TRG’s mantra. The company lives this with three key customer-focused principles.

It ensures it is fast and agile to streamline the client technology. It accepts challenges and works with clients to solve complicated situations. It makes sure to deliver on its promise.

“At TRG, we believe that our commitment to employee experience has been a significant contributor to our success and has served as the foundation for our continued growth,” says Kennedy. “When you work with us, you not only benefit from our unique breadth of capabilities, and global reach and flexibility, but also a passionate and dedicated team.”