


The company’s end-to-end customer support platform that turns frustrating support into an on-demand smartphone centric experience covers all customer entry points—apps, websites and toll free/ phone numbers. “Our system provides agents the key insights on customer information originating from the app, which in turn shortens the call or chat by ‘reducing the cognitive distance between the agent and the issue,’” says Janefalkar. It can tailor to the needs of a new user as well as an existing customer. The system transforms the journey that typically involves voice prompts to an intuitive one where customers don’t need to push tones to find out wait times, randomly reset their account or device, describe a difficult problem verbally or repeat their issues. With UJET, customers get connected to the right agents via the right channel without having to stay on hold. “We cater to three end-user categories—customers reaching out for support, agents answering the call or chat and the contact center managers or supervisors responsible for running operations smoothly.”
The UJET solution is also plug and play with CRMs, workforce management systems, business intelligence tools and data visualization systems. Effortless integration into an existing tech stack is invaluable and critical for smooth operations of contact centers.“Agents need not open five to six different tabs to support a customer conversation as our plug and play integration enables us to provide agents with all the information they require,” says Janefalkar. Companies and support teams can customize the UJET system to match their needs with unique iOS/Android SDKs.
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Our mission is to make customer support delightful and quick
The system transforms the journey that typically involves voice prompts to an intuitive one where customers don’t need to push tones to find out wait times, randomly reset their account or device, describe a difficult problem verbally or repeat their issues. With UJET, customers get connected to the right agents via the right channel without having to stay on hold. “We cater to three end-user categories—customers reaching out for support, agents answering the call or chat and the contact center managers or supervisors responsible for running operations smoothly.”
The UJET solution is also plug and play with CRMs, workforce management systems, business intelligence tools and data visualization systems. Effortless integration into an existing tech stack is invaluable and critical for smooth operations of contact centers. “Agents need not open five to six different tabs to support a customer conversation as our plug and play integration enables us to provide agents with all the information they require,” says Janefalkar. Companies and support teams can customize the UJET system to match their needs with unique iOS/Android SDKs.
With a proven track record of high uptime, UJET also boasts of allowing end customers to verify themselves through fingerprint, pattern or PIN on their smartphones, while on a live support call or chat, through its unique offering—Smart Actions. Similarly, customers can also send photos, screenshots and videos of their issue to agents during the live session.
By enabling such rich interactions, and not having to send these photos, screenshots over email, customers enjoy rapid resolution right there during the call without having to wait for the support team to separately look for the email related to the issue.
Operating out of stealth for only eight months now, UJET has already made inroads into the IoT, and fintech markets. With SOC2 compliance completed since day one and upcoming HIPAA certification, the company’s expansion plans include penetrating into healthcare, Ecommerce, hospitality, and transportation sectors. In the coming months, UJET will further utilize machine learning, artificial intelligence and augmented reality into its product portfolio.
Company
UJET
Headquarters
San Francisco, CA
Management
Anand Janefalkar, Founder & CEO
Description
An enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support
