Vertical Solutions: Effective Field Service Management Provider

There is a significant shift in technology and the way technology is getting enhanced across the world and how it provides field service management. The concept through which companies manage complex post-sales service is completely effective and productive. However, field service management enables customers to align competitively without major internal technology transformations and combines many functions into one unified solution. In this regard, Vertical Solutions is a comprehensive, next-generation, enterprise Field Service and a Customer Experience Management solution which tends to improve service response, resolution times and reduce the costs of delivering service. This company is trying to manage entitlements, increase revenue and improve the customer experience, by broadening their portfolio of services which they offer.

Headquartered in Cincinnati, OH, Vertical Solutions develops, implements, and supports complete field service management to enhance customer experience. Vertical Solutions are based on a cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI designs and deploys best-in-class Field Service Management and CRM/Contact Center solutions.

Vertical Solutions, is a leading developer of Customer Experience Management software, which has been really effective in field service management. The company believes on delivering immediate, feasible solutions and long-term, high-cost implementations

Productivity is another challenge for the company where the company is unable to monitor field employees which often lead to lower productivity. “Vertical Solutions, develops, implements, and supports Service
Management and Customer Experience solutions, including VServiceManagement, for customer support, field service, and mobile environments, and VContactCenter, for internal, external, and hybrid contact centers,” says, Ronald W. Wegmann, CEO, Vertical Solutions.

Vertical Solutions offer VserviceManagement, which provides improved service lifecycle with end to end field service management solution. The solution is cloud based technology platform that can assure proper usage of internet enabled devices. It also increases existing back office system and manages the business processes from work order creation to completion.

Vertical Solutions also offers VContactCenter, which provides customer service, customer support, field service management, and mobile environments. This management solution has been a cloud based technology platform and the solution strengthens service interactions. This solution also delivers seamlessly and provides consistent support on proven business.

Further, the company offers Vertical Services Platform that helps on-premise in a private or public cloud environment. This Vertical Services Platform is a Software-as-a-Service (SaaS) technology platform built on VSI’s cloud-based technology platform. The company also provides Implementation consulting, planning, hardware procurement, technical support, education, interface development, connectivity expertise, database conversion, and training. “All these are the part of the comprehensive business solutions of VSI,” adds, Wegmann. VSI's application is flexible; integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI.

Moving ahead, Vertical Solutions further plans to make their service more effective by providing customer satisfaction and fulfilling customer’s needs. “We believe in building long term connection with customers to help them solve their most pressing Field Service and challenges, we are trying to help our customers in boosting revenues to unlocking valuable customer data, streamlining and automating business processes, and building long lasting customer relationships,” concludes Wegmann.

Vertical Solutions

Cincinnati, OH

Ronald W. Wegmann, Sr. CEO & President

Develops, implements, and supports best-in-class Field Service Management and Customer Experience / Contact Center solutions