Virtus Informatics
A Gateway to Truly Digitalized Healthcare

The first industrial revolution opened doors for an increased dependency on machines. Today, as humans march on from Industry 4.0 and into 5.0, the transformation is expanding into using machine intelligence to optimize business processes. An excellent example is the healthcare sector, where telehealth played a pivotal role in helping clinicians maintain care continuity during and post-COVID.

Bringing the benefits of digital transformation to healthcare systems in Kuwait is Virtus Informatics.

“Digital transformation initiatives are the seeds of our inspirations today; they signify a culture shift that reflects our vision for the future of healthcare,” says Adnan Alrayes, executive director of Virtus Informatics.

The adoption of digital healthcare worldwide is driven by the demand for faster, tech-based systems that enhance outdated business processes plagued by inefficiencies and delays. Healthcare productivity is further compromised when hospitals collaborating with foreign telemedical service providers encounter process integration issues resulting from an unfamiliar user experience. Even internally, the overlap between clinical and non-clinical systems completely ruins the workflow of institutions responsible for saving lives.

Blending culture and technology, Virtus Informatics invests in the future of community health with a comprehensive digital solution named Derwaza. Derived from the Arabic word for ‘gateway,’ the state-of-the-art software enhances clinical and non-clinical healthcare processes to offer a streamlined workflow.

Derwaza is a vertical solution that calms the chaos driven by diversified and slow systems through improved data exchange. It comprises dedicated modules for handling complaints, call center queries, client relations, payment, and ticketing processes. These offerings collectively provide advanced clinical decision support tools, secure notifications, superior documentation, and workflow optimizations tailored for physicians, nurses, specialists, informaticists, and departmental needs.

Aligned with the culture of Kuwait, the robust software is a digital gateway to new-age hospitals across the region. This customer-centric interface allows the company to offer increased adoption and patient satisfaction through a culturally inclusive user interface relevant to Kuwaitis.

Derwaza offers a sleek and localized UI/UX with a powerful backend that allows users to easily tailor the platform to their branding and workflow needs. This sets Virtus Informatics apart from its contemporaries in the virtual care market.

Embedded with features like data warehousing, medication delivery, and patient referral tracker, all bound by a prompt notification engine, the platform supports primary care. Beyond that, it offers customized administrative tools to improve hospital workflows and enable a holistic digital transformation of care journeys. In tune with the needs of medical workforces and patients across Kuwait, Virtus Informatics combines the wise vision of its leaders and the creativity of outsourced experts to flawlessly build and improve Derwaza.

Digital transformation initiatives are the seeds of our inspirations today; they signify a culture shift that reflects our vision for the future of healthcare

Mirroring the selfless nature of the healthcare industry, Virtus Informatics delivers clients with the ease of mind they have long desired. A true testament to its noble solution was observed during and post-COVID-19 when a Kuwaiti hospital contacted the company to mitigate workflow issues. They urgently needed to allocate staff to better serve the spike in patients.

Grasping the pandemic-driven urgency, it implemented a prescriptive framework to reallocate the workforce at departments needing help and optimize care continuity. Through its module, Virtus Informatics helped the hospital reduce footfall by 65 percent without losing the number of patients they serve, making them a leading telehealth provider in the country.

As hospitals move from traditional care models to digitalized and virtual treatment strategies, technology has become more of a necessity than a choice. Blending culture with robust datasets, Derwaza empowers hospitals with a holistic telehealth tool that can ease their transition from classic care to a more proactive model. Moving forward, Virtus Informatics aims to expand the telemedicine experience to new horizons.