Vocera: Enhancing Patient Care through Clinical Communication

The industry’s shift from volume to value-based care has created the need for newer standards that drive higher patient satisfaction and loyalty. Yet, results from the HCAHPS survey that assesses a patient’s perspective on hospital care are not instantaneously available. Vocera helps hospitals proactively address the need to capture patient feedback with Vocera Rounds—a mobile application that standardizes the rounding process and improves workflow efficiency, staff response times, and patient satisfaction. Alongside capturing patient comments, requests, concerns, and compliments at the bedside, Vocera Rounds allows documentation, escalation, and analytics that make the rounding practice more relevant and influential. Vocera also offers a customizable alarm management solution that enables hospitals to create a data-driven strategy to improve care team efficiency and patient safety. Based on intelligent workflow and escalation rules defined in the system, the Vocera software can automatically send alerts to the appropriate care team members on their device of choice.
In addition to transforming the way the healthcare workforce connects, communicates, and collaborates, implementation of Vocera technology has demonstrated improvements in patient experience. An instance that serves as a testimony of this is Genesis HealthCare System in Ohio, which encountered a significant improvement in patient satisfaction and a 35 percent increase in the hospital’s overall HCAHPS rating after deploying the Vocera Rounds solution. Likewise, in the neonatal intensive care unit (NICU) of Sentara Princess Anne Hospital, Virginia, integration between the hospital’s real-time location system and Vocera’s alarm management solution helped reduce alarm interruptions by 54 percent.

Built around a mission to improve lives of patients, families, and healthcare professionals, Vocera strives to unwind complex clinical processes, curb administrative bureaucracies, and minimize disparate systems. Working towards this vision since its inception, Vocera has grown from a small start-up into a publically-traded, international firm employing over 500 hundred employees in 10 countries with more than 1,400 healthcare facilities selecting Vocera solutions for their care teams.