Whitlock Infrastructure Solutions: Proven ITSM Methodologies for Business Success

Atypical client engagement strategy meeting at Whitlock Infrastructure Solutions involves these factors: define, document, and deliver value. Leading the meeting is an animated Jeffrey M. Jamieson, the president of Whitlock, who comprehends the specific business needs and encourages the clients to go through a ValueFirst workshop. “The workshop serves as a ‘beacon’ of process initiation where we can make our clients understand the value that needs to be accomplished, and the key constituents involved,” he mentions. “The documented goals and objectives assist in the later stages of the project as it ensures that we don’t stray away from them.” ValueFirst, as Jamieson calls it, is the methodology that governs the engagement. While most goal-setting exercises begin by soliciting inputs from key stakeholders, ValueFirst goes one step further to focus on ensuring consensus on expectations, budgets, and outcomes. In addition, after Whitlock Infrastructure Solutions completes the project, the clients are assisted in tracking the value delivered through the company’s ValueOps methodology. “What we have done with our ValueFirst and ValueOps methodologies is that we have made it clear that while organizations have to consider people, process, and technology, they also have to apply these in a way that aligns with their business goals,” says Jamieson.

By delivering their enterprise-grade and time-tested methodologies, Whitlock is bridging the gap between businesses and IT and ensuring that the overall organization is thinking in terms of the business goals. Jamieson illustrates a specific example to substantiate his company’s work, “When we write a statement of work, we add specific tasks to be operationalized and the consecutive value outcomes. Many customers who have come back to us for a new implementation project, request specifically for mentioning the value outcomes as it helps them in getting the approval from their senior leadership seamlessly.” Whitlock typically collaborates with Fortune 1000 and 500 companies, and in one such instance, they were working with a financial organization that was planning to undergo an on-premise implementation but were not ready operationally.