To address these problems, XA Systems (XA), a management and consulting firm headquartered in Washington D.C., emphasizes services that combine best practice consulting and IT support with training services. The ‘X’ represents the customer’s requirements and the ‘A’, an agility to meet those requirements, XA provides services that align technology support with business initiatives, specifically within the public sector. XA is a company that understands the reason for the existence of information technology is to serve business operations.
According to William Jones, CEO, XA Systems, “our Government IT Executives have been under scrutiny to meet productivity initiatives and mandated federal guidelines while overseeing the daily management of their increasingly complex environments that support a wide variety of business users.”
We are flexible and agile when necessary to accommodate change to meet and exceed our customer expectations
Adding to their complexities are the administrative requirements necessary to reduce their operational costs in line with reduced budgets. “They must also embrace emerging technologies such as cloud computing, Big Data and the need for increased cyber security,” he adds.
XA utilizes industry recognized best practices to lead their federal customers to success. The company’s services are based upon experience and best practice approaches, methodologies and frameworks. “Whenever XA enters into a government contract, we begin with a thorough understanding of our clients’ requirements and then we assign experienced people to deliver the best result to meet their operational strategy,” says Jones.
The company assists IT executives with their focus to deliver tangible results through well trained staff and services that are reasonably priced. “To summarize our capability, we provide IT support services that are measurable and designed to enhance the productivity of our customer’s business operations. We help our clients to establish metrics to ensure that they have the information to clearly verify when they are meeting requirements and where there is need for improvement,” notes Jones.
This approach has earned XA many customers in the federal sector including the Department of Defense, The National Institutes of Health, US Treasury and many others. XA makes it a point to understand the current status of the agency customer and the scope for improvements as an initial step. After gaining knowledge, the company starts working towards the delivery, while measuring the matrix as they progress. This help the agencies gain more insights into the amount of progress they are making. XA also uses its expertise in ITIL (Information Technology Infrastructure Library)—one of the operational standards that has been adopted by many parts of the government—to help their customers improve. ITIL concepts of practice were woven into the fabric of its services and solutions since the company began operations in 2001. XA is also a registered and accredited ITIL Education provider.
XA intends to apply knowledge toward the development of solutions for other vertical sectors within the government as they progress. They are also aiming to become experts in the business of their customers as well as supplying them with IT support services. “We care about people, both employees and customers. And we focus on customers’ success by making sure that we are flexible enough to accommodate change when necessary to meet their expectations,” concludes Jones.