"Every technology issue accompanies an emotional issue, and you have to solve them both."

KIRBY GLAD
CIO, Certiport

Kirby is CIO at Certiport. He has 26 years of experience in technology both in software development and infrastructure, including 18 years in managing development, QA support, infrastructure and technical marketing/sales. Adding to it, Kirby has 14 years of experience as a CIO. Prior to joining Certiport, he served as CIO and VP of Technology at OneGreatFamilycom, CIO at Western Wats and Signature Wealth.

Challenges in technology to meet enterprise needs in 2013 and expectations.
The biggest issues are economic, not technical. Though the overall economy continues to languish – bringing lower company profits, the demand for qualified technologists continues to climb, bringing higher labor costs. Our department is caught in the squeeze, being asked to do more with less.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier.  
User tools for creating ad-hoc reports that are both flexible and simple. I’m not sure if this is possible, which is what makes it an interesting area for innovation.

My roles & responsibilities as a CIO
You have to be proactive in driving productivity improvements throughout the organization, not just in the technology department.

Technology Trends Impacting Enterprise Business Environment
The “cloud” emperor has no clothes. CEO’s continue to believe “the cloud” is the panacea that will finally allow them to be free of technologists. CIO’s are finding the cloud more expensive, still requires customization, and that browser based interfaces make 2nd rate data entry and processing tools.

Lessons I learned as a CIO that can help you  
Every technology issue  accompanies an emotional issue, and you have to solve them both.