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Marc Probst

CIO is a business partner- not a “plumber”

CIO & VP of Information Systems
Intermountain Healthcare

Marc Probst is the Chief Information Officer and Vice President at Intermountain Healthcare, an integrated delivery network (IDN) based in Salt Lake City, Utah. Additionally, Marc has been appointed to serve on the Federal Healthcare Information Technology Policy Committee which is assisting in developing HIT Policy for the U.S. Government. He is also a Board Member of the Utah Health Information Network as well as Board Member of the Utah Food Bank.
Marc is experienced in information technology planning, design, development, deployment and operation and has been involved with Information Technology and Healthcare services for the past 23 years.
Prior to Intermountain, Marc was a Partner with Deloitte Consulting and Ernst & Young, serving healthcare provider and payer organizations. He has significant interest in the use of information technology to increase patient care quality and lower the costs of care.

Challenges in technology to meet enterprise needs in 2013 and expectations.
All decisions will pass through a filter of I.S. Security and Privacy. If the solutions cannot assure appropriate security, then we’re not interested. My #1 wish for 2013 (and beyond) is standard based technology. We waste a tremendous amount of time, intellect and money trying to make systems work together. I’d also love to see more self-healing systems; everything from printing problems, to Outlook issues, local application problems.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier.
Virtual Desktop has not realized its potential – and I think there is a lot of potential for more reliable systems, increased performance and better management of data and security. Tele-video capabilities, integrated with strong scheduling and self management tools would be a huge help.
What keeps me up at night:
1. Keeping our data secure
2. Keeping our systems up and performant
3. 1,000,000 new features and functions wanted by our end users.

Technology Trends Impacting Enterprise Business Environment
VDI as a foundation technology.
Handheld everything as a development and delivery platform (challenges with managing and securing…and integrating).
Too much data. New data entry methods; video, voice enabled, data gathered based on an action.
Moving from large legacy applications to more discrete functional apps (but, making sure appropriate data and information exists where it is needed and facilitates the process.
Integrated workflow.

My roles and responsibilities as a CIO
The role has shifted to supporting the use of technology in operations as opposed to driving the use of technology in operations in the past.
CIO is a business partner – not a “plumber”. Providing technical expertise and input into I.S. decisions and understanding the key business inputs required to make good decisions.

Lessons I learned as a CIO that can help you
Be aligned with the business. Be OK with not making all the decisions. Do not treat I.S. as an end to itself, rather as a key component of the business. The business leaders must own technology decisions and use – I.S.