ROCKY B. WIGGINS-EVP & CIO, Cambria-CIO Sun Country Airlines
ROCKY B. WIGGINS
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Rocky B. Wiggins

"Find ways to solve the problem, answer the question, or deliver a solution."
 
ROCKY B. WIGGINS
EVP & CIO, Cambria
CIO Sun Country Airlines
 
Rocky is an innovative technology leader with 35 years experience in the travel industry and is a strong strategic thinker and team builder. High Volume Commercial Transaction Systems, High Volume Commercial Web Sites, Operations Centers, Asset Tracking and Control Systems, Decision Support; Revenue Optimization Systems; Root Cause Analysis and Finance, Revenue Accounting and Human Resource Systems, SOX compliance are some of his areas of expertise.
 
Challenges in technology to meet enterprise needs in 2013 and expectations.
The pressure to collect and retain very large amounts of data, which began a few years ago, is not slowing down. New automation and monitoring technology continues to grow, supplying even more data. While disk is cheaper, larger, faster, there are no real innovations in helping the enterprise obtain valuable information from all this data. The low cost of collecting and storing the data motivates the enterprise to keep it, in case we figure out something valuable to do with it. Couple this with the tremendous desktop capability available through all user groups; you also have shadow data sources that may not be synchronized with the data the at IT functions are watching over. To quote Princess Leia, “The more you tighten your grip, ... the more …it will slip through your fingers.”
 
More powerful tools to manage data, discover data, correlate data; which are proportionate with the cost of the storage equation, remain hard to find.
 
The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier.
We operate in a continuous 24x7 mission critical IT environment. There are lots of moving parts, and there are multiple critical interfaces among and between various systems. The monitoring of all these internal and external data feeds and links is in and of itself a formidable task. The potential exists to develop or provide automated solutions, which are event driven, generate appropriate alerts, kick off scripts to begin self-repair or minimize impact to the target user or customer. Don’t get me wrong, there are lots of product available that will offer to do these things, but they tend to be limited to a subset of environments and they have very limited capability to produce automated responses across multiple systems.
 
Technology Trends Impacting Enterprise Business Environment
As RF technology has emerged and is showing up more and more in various sectors, it would seem the potential for tracking inventory, key equipment, personnel, materials, etc., is going to explode. There are tremendous efficiencies for manufacturing, logistics, marketing, and operations yet to come.
 
My roles and responsibilities as a CIO
The role of the CIO, and IT in general, is becoming more and more strategic. Even industries that have been slow to recognize the value of IT beyond implementation, are coming to realize the benefits of the CIO being an integral part of growth, product design, time to market, managing cost, and much more. It’s been a slow evolution, and we have a long way to go, but the benefits are being embraced by CEO’s in all types of industries.
 
Lessons I learned as a CIO that can help you 
Learn what the organization’s objectives are, and determine how Information Technology can support them. Look for innovative ideas and solutions that IT can bring to the table to improve the mission of each department. Avoid becoming the “IT of no”. Don’t make excuses why something cannot be done or will take too long to deliver. Find ways to solve the problem, answer the question, or deliver a solution. Your peers in the organization’s leadership need to see IT as a partner, not an obstacle to circumvented.