Agilysys
Forging Customer Relationships through Technology

UK-Based Serco Leisure Chooses Agilysys Property Management System and Point-of-Sale Solutions to Optimise Customer Experience and Deliver High Return Hospitality

Thursday, March 23, 2023

ALPHARETTA, GA: Customer-centricity is at the heart of High Return Hospitality. Resort and leisure activity customers expect experiences that go above and beyond the norm to keep them returning for more.

In fact, Gallup reports that fully engaged customers — those who are 23% more likely to spend at a facility — expect property employees to know more than just their name. They crave easy-to-book rooms and activities, simple ordering and payment solutions and more emotional connections.

To create guest and staff champions at every touchpoint, from booking to re-engagement to referral, UK-based Serco Leisure Operating Limited has selected a suite of intuitive, integrable solutions from the Agilysys Hospitality Cloud™. Agilysys, Inc. (Nasdaq: AGYS) is a leading global provider of next-generation SaaS hospitality software solutions and services that will empower Serco Leisure to optimise Return on Experience (ROE) for guests and staff so they can achieve High Return Hospitality. ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews.

Serco Leisure is one of the UK’s leading national operators of leisure centres, destination venues, and elite sporting facilities. Founded in 1988, it is part of Serco’s UK Citizen Services business unit, which has 6,000-plus employees. Serco Leisure provides leisure services on behalf of Community Leisure Trusts, local authorities like Nottinghamshire County Council and the Wheelpower Trust, and Sport England. The organisation provides world-class facilities for elite athletes, supporting them with resources to help in their pursuit of becoming part of Olympic teams and/or perfecting their sport. The leisure properties are also open for use by the general public.

Agilysys will provide hospitality solutions that range from a cloud-based property management system (PMS) to a booking system to a sales and catering solution for Serco Leisure’s current 550-bed estate, which includes:

• Holme Pierrepont Country Park, home of the UK’s National Water Sports Centre and base for amateur and world-class athletes in a variety of sports set on 270 acres.

• Stoke Mandeville Stadium, known worldwide as the birthplace of the Paralympic Movement. It boasts on-site accommodations and catering, an air-conditioned gym, a 25-meter swimming pool, an outdoor track, floodlit tennis courts and more.

• Lilleshall National Sports Centre and Lilleshall House & Gardens, the former of which is one of the UK’s National Sports facilities for elite and community sports and the latter of which is a stunning 19 th -century stately home and an idyllic venue for weddings, events and private parties.

• Bisham Abbey, which provides similar services as Lilleshall, plus accommodations, and was once home to Henry VIII and Elizabeth I. The historic property sits on the borders of Berkshire and Buckinghamshire.

Serco Leisure is investing in Agilysys’ intuitive and easy-to-use PMS and its latest modern point-of-sale (POS) system, which combines highly interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices and includes strong information security for data protection. Its robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities and multi-language support help drive service flexibility and increase operational efficiency. The company expects to scale up the cloud-based technology in other divisions in North America, Asia-Pacific and the Middle East, as well as the larger corporate organisation that includes Serco UL and Europe PLC.

Additionally, Serco Leisure will also adopt and implement three hospitality solutions from the Agilysys Experience Enhancers ™ Collection:

• a commission-free booking experience that encourages upselling unlimited amenities, such as room upgrades, and activity appointments — as part of an integrated itinerary that makes it easy for each customer to see and manage their trip details.

• an Activities booking system for experiences that enhance revenue per guest while creating loyal enthusiasts

• a comprehensive sales and event management solution enabling an intelligent view of every group, event and attendee to optimise outcomes.

“Our previous system provided a less-than-ideal experience for customers and staff. Also, it did not integrate with other applications or provide proper reporting functionality,” said Steve Nelson, Operations Director of Serco Leisure’s National Sports Centres.

“With Agilysys solutions, we’ll be able to deliver a more personalised service for our diverse range of customers, which includes Olympic and Paralympic athletes as well as members of the public. We’re looking forward to working with Agilysys, which will allow us to provide an end-to-end customer journey in a secure environment.”

“Serco Leisure understands the need to modernise its hospitality solutions to be the best in the market,” said Ben Curtis, Managing Director – EMEA for Agilysys. “We are grateful to help the company improve its offerings, which will attract more guests, customers and employees, enabling the company to maximise guest and staff experience and ultimately increase revenue.

Agilysys to Report Fiscal 2024 Fourth Quarter Results May 13th and Host Conference Call and Webcast

Wednesday, May 01, 2024

ALPHARETTA, Ga,Agilysys, Inc. (NASDAQ: AGYS), a leading global provider of hospitality software solutions and services that deliver High Return Hospitality, announced today that it will release its fiscal 2024 fourth quarter results after the market closes on Monday, May 13, 2024 and host a conference call and webcast at 4:30 p.m. ET that day. Both the call and webcast are open to the public.

All participants should register for the call using the participant registration URL: https://register.vevent.com/register/BI5c740825742e4b699d9ea8b050cd4a0b

Once registered, participants will receive a confirmation email with the dial-in instructions and a unique PIN number to access the live call. Interested parties also can listen to the conference call live via the Internet at http://www.agilysys.com/company/investor-relations/events-presentations. Approximately two hours after the call concludes, an archived version of the webcast will be available for replay at the same location.

Agilysys Spa Debuts Revenue Optimization Enhancements Powered By Agilysys guestsense.ai At ISPA 2024

Tuesday, May 07, 2024

– Built-in AI (Artificial Intelligence) technology leverages contextual variables, real-time data and user-controlled rules to optimize scheduling, increase revenue and improve profitability for spa operations, demonstrated in Agilysys Booth 901 —

ALPHARETTA, Ga.: Agilysys, Inc. (NASDAQ: AGYS), a leading global provider of hospitality software solutions and services, today debuted revenue optimization enhancements leveraging AI technology incorporated in Agilysys Spa. These new revenue optimization capabilities, powered by Agilysys guestsense.ai, are being demonstrated in Agilysys Booth 901 at the International Spa Association (ISPA) Conference held in the Phoenix Convention Center on April 23 -25, 2024.

guestsense.ai is an Artificial Intelligence capability Agilysys has embedded in its core solutions to power automated analysis and decision-making capabilities for hospitality-oriented businesses that want to optimize how they offer the right guest the right service at the right time and at the right price. Agilysys Spa is one of the first of the Agilysys core solutions to leverage guestsense.ai, with intelligence focused on improving revenue and profitability optimization for spa operations. New AI-powered capabilities include Minimum Gap Restrictions, Revenue Management and Conversational Reservations.

Minimum Gap Restriction – This innovative new feature helps a spa optimize its revenue and profit. For reservations that are not a perfect fit, this feature lets a spa set a minimum gap between reservations, so a spa does not lose revenue for services that leave unsold gaps in the schedule. This feature mimics the booking strategies of trained spa staff and is essential for optimized online bookings. By avoiding unsold gaps, a spa operation can make the most of its revenue potential.

Revenue Management – Agilysys continues to enhance its revenue management features with demand forecasting powered by guestsense.ai. The forecasting logic enhances Dynamic Pricing and Dynamic Availability strategies to ensure the spa is booking the right guest, the right service, at the right time and the right price. Combined with Minimum Gap Restriction, Agilysys Spa provides the leading spa revenue optimization tools in the industry today.

Conversational Reservations – To help address the labor shortage in the spa industry, Agilysys has partnered with PolyAI to provide full conversational reservations with an AI spa concierge. As more consumers recognize the power of natural language search, the value of AI-powered Conversational Reservations is becoming clear. Conversational Reservations can provide a full, end-to-end, live booking experience 24 hours a day decreasing lost sale opportunities and maximizing revenue.

Frank Pitsikalis, Senior Vice President, Product Strategy for Agilysys, noted, “We are at the forefront of delivering practical applications of AI technology expressly created for hospitality organizations. Incorporating guestsense.ai into Agilysys Spa for immediate revenue optimization advantages is just the start of the plans we have for helping our customers leverage real-time data and automated decisioning logic to better serve both guests and staff.”

Agilysys to Highlight AI Advantages Along With PMS and POS Innovations at HITEC 2024 June 25 - 27

Monday, July 08, 2024

ALPHARETTA, Ga: Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced the Company has released multiple new hospitality software and technology innovations, some powered by AI, to help properties lift revenue and lower costs. All will be shown in HITEC Booth #1239 at the Charlotte Convention Center in Charlotte, North Carolina, USA, June 25th through 27th.



Agilysys Senior Vice President and CMO Terrie O’Hanlon commented, “The innovations we will demonstrate at HITEC 2024 reflect the meaningful investment we have made over the past several years to develop the most modern, flexible, secure and impactful hospitality solutions available. Our focus always is creating exceptional technology that empowers staff members to deliver personal and memorable guest service and experiences while also expanding opportunities to capture more revenue and enhance operating efficiency.”



GUESTSENSE.AI TECHNOLOGY NOW POWERS REVENUE MANAGEMENT AND OPERATING EFFICIENCY IN PMS, POS, GOLF AND SPA SOLUTIONS



Agilysys has embedded in its POS, PMS, Golf and Spa solutions Guestsense.ai, AI-powered analysis and decisioning capabilities hospitality businesses can use to optimize cross-property revenue and to improve how they offer pricing and amenity availability.



Guestsense.ai uses contextual variables; real-time data on capacity, demand, guest profiles and more; and user-controlled rules to optimize upgrade and pricing offers, amenity availability, demand forecasting and other elements. Application examples include:



A Dynamic Upgrade Engine presents room upgrade availability and pricing and amenity add-ons for guests to select as they check-in. Offers are dynamically presented based on check-in time; real-time availability and capacity; staffing status; guest-supplied preferences; guest preferences inferred from past stay behavior; guest status, such as loyalty program membership; and other property-defined rules.

Dynamic Availability and Dynamic Pricing intelligently manage amenity reservations presented for guests to book, as well as associated pricing, based on contextual variables the property defines. For example, when golf demand is forecast to be high, popular tee times and preferred golf courses can be presented only to course members and loyalty program on-property guests. Amenity prices offered can reflect real-time demand and capacity calculations, such as adapting poolside cabana pricing based on utilization. Likewise, the system can prevent low-revenue and low-margin spa services from being presented in high-demand time periods. The same real-time intelligence guides Minimum Gap Restrictions, which dynamically avoids unbookable gaps in therapists’ schedules by matching service time requirements with booked schedules to present only therapists and services that minimize unsold time.

Conversational Reservation Booking offers a Generative AI-assisted concierge to guide guests through availability inquiries and booking experiences. Available now in Agilysys Spa and soon in other solutions, this technology enables around-the-clock end-to-end live booking experiences without additional staff, elevating revenue by making it easy for guests to book whenever they are ready to buy.

INFOGENESIS (v24) OMNICHANNEL ENTERPRISE POS PLATFORM COMBINES GLOBAL ENTERPRISE-PROVEN SCALE WITH “ANY OUTLET, ANY TIME” SALES REACH AND FLEXIBILITY



The fully modernized, mobility-equipped, scale-ready, omnichannel enterprise POS platform InfoGenesis (v24) is now available to equip customers to sell anything, anywhere, to anybody. InfoGenesis combines global enterprise-proven scale with omnichannel reach and flexibility, and protects data through decades-proven, PCI-validated secure transactions.



Employees enjoy using an easy-to-learn, fast, feature-rich system with the flexibility to support any operating system, along with enterprise scale terminals with robust offline capabilities across all form factors, including countertop, wall mounted terminals, tablets, smart phones and all-in-one devices. Guests enjoy convenient self-service retail and food and beverage (F&B) ordering and payments using mobile devices, online apps and kiosks. Kitchen staff appreciate the efficiency of an integrated Kitchen Display System (KDS) that brings orders from all channels and F&B outlets into a seamless integrated workflow.



InfoGenesis (v24) platform options include: The newly available IG Fly, a mobile-first, all-in-one ordering, payment and receipt printing solution that is easy for staff to use and carry and equips them to serve customers, enter orders, accept payment and deliver receipts tableside when dining or by-their-side when shopping; IG Flex to extend full POS functionality to mobile tablets for staff members; IG OnDemand to equip customers to place and pay for orders on their own mobile devices anywhere on property; IG Kiosk for self-service ordering and payment enhanced by easy-to-navigate visual digital menus; IG PanOptic Kiosk, an AI-powered self-checkout kiosk that enables guests to avoid scanning items, instead placing them on a tray for computer vision recognition; IG QuickPay for contactless, cashless payments; and IG Digital Menu Board for graphical menu and offer displays updated in real-time to ensure menus and prices are accurate across dining outlets.



AGILYSYS GUEST APP UNIFIED MOBILE HUB NOW AVAILABLE TO MAKE EXPERIENCES EASY TO BOOK WHEN GUESTS ARE READY TO BUY



As consumers increasingly expect anytime, anywhere, contactless and mobile service not only to see information but also to transact, the Agilysys Guest App equips properties with a brandable hub customers use to research and do everything property-wide on their mobile devices, including: book rooms; reserve times for golf, spa and other amenities; view and accept special offers in real-time; view experience reservations in a unified itinerary; check-in and receive digital keys; review consolidated folios; check-out and receive receipts.



The Agilysys Guest App is available in the Android and iOS app stores, where it will reflect the property’s brand. An administrator portal provides a content management system so properties can control branding, experiences presented, images and other elements.



Properties can increase revenue by making it easy for guests to understand everything available, to accept special offers and to book experiences property-wide when they are ready to buy. Guests can explore and book options without requiring staff assistance and can see consolidated schedules and folios without having to request that information.