Alkami Technology has been recognized by CIOReview Magazine as the recipient of “Top 20 Banking Technology Solution Companies - 2019,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Mark Haney, CTO.

Alkami Technology
Humanizing the Digital Banking Experience

Mark Haney, CTO

In today’s banking world, maintaining the right balance between convenience and security is the key to success for financial institutions (FIs). In providing a means of convenience for their users, FIs are adopting digital banking in greater numbers. FIs have realized that by using a traditional banking approach, they will never be able to meet the needs of their consumers in a digital-first world. As the technically savvy and future-focused financial organizations look to modernize their banking operations, a reliable partner who can help them in migrating to the digital world and guide them to reach new technical heights becomes crucial.

Having been in the industry for over a decade, Alkami is well-positioned to redefine the banking industry by bringing forward-thinking technology and providing customized solutions to make them more efficient, strategic, and successful in an increasingly competitive market.

“We deliver a continually updated cloud-based digital banking Platform to credit unions and banks, enabling them to grow confidently and outsmart but not outspend the Megabanks while building a thriving digital community,” says Mark Haney, CTO of Alkami. Alkami develops and delivers robust cloud-based digital banking solutions for credit unions and banks to provide a convenient way for their users to manage their banking operations. The company’s range of banking solutions include consumer and small business user onboarding, engagement, and account servicing, and can be enhanced with an enterprise business banking solution as well as a complete suite of upgrades.

With Alkami’s Platform, financial institutions have a level of control and customization, enabling them to provide a seamless experience to their users. Its capability of supporting endless add-on services and products enables financial institutions to extend Alkami’s technology utilizing software development kits, where institutions can embed custom-built solutions to create a unique user experience for their customers. “We believe that no matter which provider, codebase or functionality banks and credit unions are using, they should be able to provide a smooth, integrated user experience,” explains Mark, “That’s why we have an entire UX and design team making sure that the experience is as frictionless as possible.”

We deliver the fastest cloud-based digital banking Platform to credit unions and banks, enabling them to grow confidently and outsmart but not outspend the Megabanks while building a thriving digital community

Alkami has also integrated a state-of-the-art data engine within the Platform that tracks each user’s behavior, demographics, preference and overall relationship to the financial institution, permitting them to build strong relationships with their customers and members. Alkami aims to provide their customers with white-glove service and make sure that they are not just there for the delivery of the product as a single point of time and continue to be partnered with them throughout the digital transformation journey.

Recently, Alkami fully migrated to the Amazon Web Services cloud and also adopted a micro-services structure, enabling them to continuously deliver components of their single codebase for each area of functionality of their solution. With their single codebase, they can respond quickly to changing market conditions and threats, ensuring that all Alkami clients are on the same version within weeks of each other. “Our main objective is to partner with our clients, educate them about changes in the banking sector and provide them with the best features, security and tools in the industry,” says Mark.

While Alkami’s existing solutions have helped banks and credit unions consistently outperform the market in digital user growth at more than twice the average rate of their peers, the company continues to evolve their offerings. They are also developing additional ways for banks and credit unions to market with their new data engine so their customers can continue to grow confidently. “By enhancing the presence of our Platform and solutions, we’re humanizing the digital banking experience so community and regional banks can outsmart the Megabanks” concludes Mark.

Alkami Technology

Top 10 Credit Union, Mountain America Credit Union, Extends Partnership with Alkami Technology

Monday, July 15, 2024

PLANO, Texas,-- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., today announced that Mountain America Credit Union (MACU), a top credit union based in Utah, has extended its partnership with Alkami for five more years continuing to leverage the TechFin's digital banking platform and Data & Marketing Solutions.

Since originally partnering in 2017, Alkami has provided MACU's members with state-of-the-art digital banking solutions including digital banking and Data & Marketing Solutions, where MACU can access cleansed data to support their data-driven strategic decision making. This empowers MACU to gain the most value from their core and transaction data without having to cleanse, categorize and tag every transaction themselves.

The Alkami Digital Banking Platform delivers intuitive, self-service tools that consumers demand within a personalized user experience (UX) powered by a dataset that rivals the largest megabanks. Alkami's platform empowers regional and community financial institutions, like MACU, to accelerate digital sales and services, helping to increase revenue while lowering costs.

"Throughout our longstanding partnership with Alkami, their solutions have been pivotal in elevating our digital banking experience and providing our members with a seamless user journey," said Kelly Albiston, chief technology officer at MACU. "We're excited to deliver an even more personalized digital banking experience, aligning perfectly with our commitment to leveraging cutting-edge technology to meet the evolving needs of our members and drive continued growth for MACU."

"We are proud to have earned the trust of MACU to continue our relationship, especially as community financial institutions face a crowded market of technology partners to choose from and an increasingly competitive field to navigate," said Deep Varma, chief technology officer at Alkami. "We look forward to continuing to expand our partnership with MACU, by providing them with our latest technology innovations and product enhancements to give their members the best holistic digital banking experience."

Alkami Becomes First TechFin Certified by J.D. Power for "An Outstanding Mobile Banking Platform Experience"

Tuesday, July 30, 2024

PLANO, Texas,-- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., announced today that Alkami's Mobile Banking Platform is certified by J.D. Power for providing clients with "An Outstanding Mobile Banking Platform Experience."

Alkami is the first digital banking solutions provider to earn the distinction, requiring it to score within the top quintile of all companies assessed by the J.D. Power mobile experience benchmark, taking into consideration both user satisfaction and a sustainable user experience (UX) practice. For the former, Alkami is among the top quintile in overall user satisfaction, which includes visual appeal, speed of screens loading, range of services/activities, ease of navigation and clarity of information provided. For the latter, Alkami also scores among the top quintile of all companies ranked by the J.D. Power mobile experience.

"The J.D. Power Mobile App Platform Certification assists banks that are looking to affiliate with an exceptional fintech platform provider," said Jennifer White, senior director of banking and payments intelligence at J.D. Power. "Banks can rely on J.D. Power standards to identify which platform providers offer exceptional user experiences with a sustainable commitment to banking mobile app excellence."

According to recent research commissioned by Alkami in partnership with The Center for Generational Kinetics, the digital banking experience ranks as the most important attribute for consumers in determining their ideal financial provider.

"Alkami is honored to be the first digital banking provider certified by J.D. Power, the most recognized global leader in industry intelligence," said Alex Shootman, chief executive officer at Alkami. "With mobile banking an essential technology for financial institutions, the user experience is more important than ever. This certification provides financial institutions with confidence that Alkami meets a standard of excellence in mobile user experience set by market leaders across multiple categories, as objectively measured by J.D. Power," Shootman continued.

As the first qualification criterion to be included in the certification program, technology providers' apps must rank among top performers in the most recent J.D. Power North America Mobile App Satisfaction Index.SM Benchmark rankings are based on overall customer satisfaction with the mobile app experience for 259 brands across 11 industries.

In addition, qualifying brands must pass a rigorous evaluation of 146 mobile app experience and operational best practices conducted by J.D. Power. These mobile best practices include, but are not limited to product design and development, end user understanding, vision, client relationship, data and overall mobile app performance.

Top 20 Banking Technology Solution Companies - 2019

Company
Alkami Technology

Management
Mark Haney, CTO

Description
Alkami Technology Inc. is a leading provider of cloud-based digital banking solutions that redefines the industry by bringing forward-thinking technology and providing customized solutions to make them more efficient, strategic, and successful in an increasingly competitive market. Alkami develops and delivers robust cloud-based digital banking solutions for credit unions and banks to provide a convenient way for their users to manage their banking operations. The company’s range of banking solutions include consumer and small business user onboarding, engagement, and account servicing, and can be enhanced with an enterprise business banking solution as well as a complete suite of upgrades. With Alkami’s Platform, financial institutions have a level of control and customization, enabling them to provide a seamless experience to their users

Alkami Technology Humanizing the Digital Banking Experience