Avanade
Catalyst for IT Transformation

Intelligence Artificielle, Automatisation Et Transformation Des Opérations : Generali France Et Avanade Renforcent Leur Partenariat Et L’étendent Aux Technologies d’Intelligence Artificielle

Tuesday, September 12, 2023

Avanade, the Digital Services Company dedicated to the Microsoft ecosystem, is pleased to announce the expansion of its partnership with Generali France. Avanade's teams will work collaboratively to identify, develop, and maintain innovative solutions harnessing the power of Artificial Intelligence.

These technologies represent Generali's strategic response to several key objectives:

● Enhancing Customer and Intermediary Experiences: Generali aims to offer its clients and intermediaries unique and cost-effective experiences and products.

● Profitable Growth: In an increasingly unstable environment, the company seeks to achieve profitable growth.

● Optimizing Operational Costs: Generali is working to optimize its operational costs while meeting the rising demands of customers and regulatory requirements.

● Empowering Employees: The company aims to free its employees from time-consuming, low-value tasks, thereby improving their overall experience and the efficiency of its processes.

Generali France has embarked on a comprehensive operational efficiency improvement initiative through its strategic plan "Performance 24." Robotic Process Automation (RPA) has been identified as a key driver of this transformation, allowing the replication of operations performed in management tools with simple rules.

Since 2017, Generali France and Avanade have been collaborating to identify, specify, implement, and maintain RPA and task automation solutions within the insurer's activities. This partnership has continued to strengthen, with more than one million management actions set to be automated across over 150 different processes in 2023.

In parallel, Generali France has developed artificial intelligence (AI) services. In the summer of 2022, the company sought a partner to support the scaling and industrialization of these operations. The trust built over the years, along with the successful scaling of RPA, led Generali to choose Avanade and its teams to take on this challenge.

Avanade and Generali are thus expanding their partnership to include AI tools. The innovation-focused integrator will manage existing solutions, extend them to new areas, and implement new tools. This includes:

● Natural Language Chatbots and Voicebots: These tools enable customers and intermediaries to easily make requests, directing them to the desired service or resources. These tools address nearly 1.5 million requests per year.

● Automated Document Processing Tools (Email Sorting, Document Recognition, Automated Responses): These tools simplify processes, prevent delays, and route emails to the correct department, handling more than 300,000 requests annually.

This new partnership will also facilitate the automation of complex processes that require orchestration between AI services and RPA robots.

Additionally, Avanade experts will train Generali's operational teams to build their own automations. This "Citizen Development" approach aims to empower employees with the tools and skills to enhance their daily efficiency.

The results for Generali have been highly convincing. The widespread use of AI and RPA technologies has eliminated bottlenecks, reduced workloads and processing times, introduced new services, and reduced errors. Focusing on employees has empowered individuals to take ownership of these technologies, with users becoming the primary source of ideas for automation processes and the main beneficiaries.

In the long term, these technologies will transform management activities. Administrative, time-consuming, and low-value tasks will gradually be handled by increasingly

Avanade Appoints Karthik Narain, Accenture’s Group Chief Executive—Technology as Chair of its Board of Directors

Wednesday, September 20, 2023

SEATTLE - Avanade, the leading Microsoft solutions provider, today announced that Karthik Narain, Accenture’s Group Chief Executive—Technology, has been appointed Chair of the Board of Directors. Karthik succeeds Emma McGuigan, Accenture’s Global Lead—Enterprise & Industry Technologies, who is leaving the Avanade Board after four years in the role.

“We’re thrilled that Karthik is joining the Avanade Board of Directors. His vast experience in cloud and Data and AI will be invaluable in helping drive our next growth phase as we work with our clients to understand and navigate this next wave of digital disruption,” said Avanade chief executive officer Pam Maynard. “I’d also like to extend my sincere thanks to Emma for the huge contribution she’s made to Avanade and myself, personally, over the last four years.”

In response to his appointment, Karthik Narain expressed his enthusiasm, stating, "I'm thrilled to be taking over the role of Avanade Board Chair from Emma. Given the rapid pace of change in our current environment, along with Avanade's exceptional team and unmatched leadership in the Microsoft realm, we are well-positioned to assist our clients in leveraging cloud, data, and AI to revolutionize their businesses."

Karthik Narain became a part of Accenture (NYSE: ACN) in 2015 and presently holds the position of Group Chief Executive of Technology. His prior roles at Accenture included leading Accenture Cloud First and overseeing the company's Data and AI business and growth strategy. In these capacities, he coordinated teams from various segments of Accenture's services to aid clients in transitioning, shaping, and optimizing their businesses in the cloud, as well as harnessing the potential of data and AI for enterprise transformation. Karthik is responsible for Accenture's capabilities, acquisitions, talent management, investments, and ecosystem partnerships in the realms of public and hybrid cloud, data & AI, and software engineering. Additionally, he serves as a member of Accenture's Global Management Committee.