BECK Strategies
Driving Change Among People And Technology

Businesses today are leveraging many technologies and processes to connect people across departments and give users a more comprehensive view of the company’s inner-workings across the board. Although they are pressured to provide swift and seamless digital experiences, IT operations teams do not see how their applications affect users and customers. Different specializations in IT departments, with their tools, can inadvertently wall themselves off, thereby slowing innovation and damaging the quality of service.

Allowing real-time access to the data governing these processes are cloud platforms such as ServiceNow, that save leaders substantial amounts of time and money otherwise spent haphazardly firefighting various issues in cordoned IT departments. However, as beneficial as the solution may be, it requires skill and training to be implemented such that all organizational requisites are met.

At this juncture, BECK Strategies takes the stage as a dedicated ServiceNow partner that facilitates smooth business transformation and eliminates information silos in departments, helping each of their clients achieve business success. A service disabled veteran-owned company primarily focused on bridging gaps within IT Operations Management (ITOM) and AIOps, BECK Strategies also leverages ServiceNow to help clients surmount challenges within IT Service Management (ITSM), Integrated Risk, and other security processes.

Breaking Workflow Barriers in IT with ServiceNow

“We are a 100 percent dedicated ServiceNow partner, and we lend our services as managed service providers, sales partners, public sector partners, trainers, and technology specialists,” says Mark A. Ceely, Founder and CEO of BECK Strategies. Having worked in the IT industry for over two decades, Ceely observed that many ServiceNow partners did not cater to their consumers’ specific needs. “They would win the bid and proceed with their work just as they would with any general IT project. And this is not in line with the ideology of ServiceNow,” he adds.

BECK Strategies sets itself apart from the crowd by using ServiceNow technology to create a complete, functional workflow for its clients. The organization develops solutions that boost IT productivity with meticulous coding but also streamline work for consumers who value automation and user-intuitiveness. As a customer-centric company, BECK Strategies has earned its spot as a Premier ServiceNow partner with perfect CSAT scores.

“Our clients have the opportunity to work directly with platform engineers and avoid the red tape and tedious middle management that usually dissuade healthy customer interactions,” says Ceely. And since it is a small-sized company, BECK Strategies can afford the procedural and budgetary flexibility to solve many of its clients’ issues accurately. A low overhead cost for the company results in more affordable services for customers too.

Our company is founded on the principle that businesses require honesty, integrity, and personalization to be successful

BECK’s adaptability to its clients’ needs has shone through in this age of the pandemic when remote workplaces have become the norm. Where previously, companies would only purchase and use one service—such as ITSM—for a whole business year before expanding further, customers today are looking for all-encompassing workflows. This means that organizations are now on the lookout for partners who can provide ITSM, ITBM, ITOM, and more via a cloud platform, such that their remote operations are streamlined.

A Service-Disabled Veteran-Owned Small Business

Ceely made an entry into the world of IT during his service in the US Army as a multi-channel communications specialist. As a veteran himself, he founded BECK Strategies and has partnered with the Department of Defense (DOD) to transition military personnel into a commercial workforce over the last six months of their enlisting period. The SkillBridge program, designed by the DOD and used by BECK to train military service members, offers complete internships and pre-apprenticeships with approved civilian employers. “Although the vocabulary and the type of work may differ from that within the military, employees’ experience working in a structured organization is greatly beneficial in a commercial setting,” adds Ceely. During the internship program, veterans are trained in ServiceNow and can earn more than sixteen certifications while also learning how to communicate effectively with customers. Upon completing SkillBridge, veterans are well equipped to either work for BECK Strategies or any other ServiceNow partner. “Another benefit of hiring ex-military personnel is that customers are more likely to trust employees who have a history of diligence and a structured work regimen,” says Ceely.

When working with clients in the local or federal government, attaining security clearance may sometimes prove to be a challenging task. However, since BECK is partnered with the DOD, the firm can have clearances sorted pre-emptively and onboard clients much sooner than its competitors.

This is especially useful within the current market, wherein government organizations, from the military to treasury and administration services, have opted to move their processes into cloud-based platforms akin to ServiceNow.

Prioritizing Healthy Communication with Clients

Ceely says that most clients who seek out new partners to implement ServiceNow solutions are mostly dissatisfied with their previous partners and not with the platform’s functionalities. Tackling this issue head-on, BECK Strategies’ first step in a client engagement is understanding their requisites and charting a plan where ServiceNow can be utilized to fulfil them. Communication is maintained as a priority right from discussing requirements to building the solution to its testing and deployment. “The chances for a failed product launch are much higher when there is a lack of interaction with the client,” adds Ceely. Thus, BECK ensures that clients are always up to date with every change made to the solution during development and that it always stays in line with their vision.

“Our clients have the opportunity to work directly with platform engineers and avoid the red tape and tedious middle management that usually dissuade healthy customer interactions”

An engagement that highlights this ideology is when the company was hired to revitalize a client’s legacy IT tools more than 15 years old. BECK formulated a package of ITSM, ITOM, and ITBM services to help clients manage their major projects. However, a few people within the client organization were against the proposed changes. This would have been extremely detrimental to both parties if the plans were finalized without consistent communication. “We held daily meetings with the client to understand their mission and why certain members opposed it,” continues Ceely. Eventually, the company replaced those employees and proceeded to have a successful and quick 12- week implementation of the three proposed modules. Had the project been completed without proper client interactions, the adoption would be poor, and the company would incur tremendous losses.

Comradery at its Core

BECK Strategies is poised to attain the rank of an Elite or Global Elite ServiceNow partner in the near future. The organization aims to lend its expertise in ServiceNow to the growing federal and higher education markets within the country and across Central and South America.

“Our company is founded on the principle that businesses require honesty, integrity, and personalization to be successful,” says Ceely. Both the BECK team and its clients are considered part of a family, forging strong bonds that take precedence over sales and profit. BECK Strategies, at its core, is an organization that functions with the sole goal of assisting its clientele effortlessly accomplish their objectives with the proper utilization of ServiceNow.