Beegol
Helping ISPs Proactively Address Connectivity Issues

Beegol partners with Nimble This® to provide full broadband network intelligence and diagnostics to reduce operators’ wasted OpEx spend

Thursday, March 09, 2023

New partners’ combined technologies will significantly reduce the cost of pinpointing and diagnosing intermittent issues that reduce broadband quality, including all aspects of cable networks’ physical layers

ALPHARETTA, GEORGIA AND SÃO PAULO, BRAZIL - Beegol Corp., a global software innovator that uses sophisticated machine learning and telemetry to automatically detect, diagnose, geolocate, and self-heal broadband and Wi-Fi networks, today announced it has signed a strategic partnership agreement with Alpharetta, GA-based Nimble This that develops and sells DOCSIS-based Proactive Network Maintenance (PNM) applications for the cable industry.

For the first time, the two companies’ combined technologies provide broadband operators with a full view of all aspects of their networks – including the access, applications, physical, and transport layers – in near real-time so all issues impacting connectivity quality and customer experience can be addressed more rapidly and accurately using advanced machine learning, telemetry, and business intelligence.

“The combination of Beegol and Nimble This is the only way in the world today for cable providers to have a 360-degree view across their end-to-end broadband networks with multiple layers of intelligence and visual BI dashboards that can pinpoint issues, help automatically diagnose them in minutes, and provide a single ‘source of truth’ across operators’ teams, including customer service, field technicians, and operations executives,” said Gilberto Mayor, Beegol CEO, chief scientist and co-founder.

With this new strategic partnership agreement, Beegol and Nimble This – which have already worked together for several years – have deepened their commitment to co-develop new applications, share their engineering resources, and co-sell their combined solutions to tier-1 and tier-2 operators with an initial focus on broadband cable providers based in the Americas.

Combined, 360-degree intelligence for operators’ technicians and the C-suite

The PNM platform from Nimble This and accompanying app have become standard tools for cable operators to use when dispatching technicians.

With Nimble This’ PNM platform, cable operators can quickly determine if the impairment is in the outside plant or in the subscriber's premise, which enables more efficient field force management and a faster resolution to subscriber impairments. Technicians can easily use the Nimble This app or platform to determine the impairment type and resolve it effectively; saving time and money.

The Nimble This platform uses custom-developed algorithms and machine learning to detect, identify, and localize impairments before they affect operations or subscriber quality of experience (QoE). By reducing troubleshooting and increasing subscriber QoE, operators can significantly reduce their OpEx costs, which are reflected in management KPIs and reports within the Nimble This platform.

“By combining Beegol’s advanced machine learning, telemetry, and our immediate diagnostics across entire networks with Nimble This’ sophisticated PNM capabilities to understand where physical network issues are located, operators can now get a full view of what's happening from the subscriber to the network operations center,” said Charles Hong, Beegol CSO and co-founder. “We can quickly diagnose and geo-locate if there’s a physical issue like a loose cable connection or downed power lines or inform the operator of issues in the network elements such as nodes, or CMTS which require them to make a repair or plan for increased capacity.”

End game: Reduce time spent on truck rolls, while boosting experience and satisfaction

“This is a major breakthrough for cable operators because often a subscriber will call having problems with their cable modem, and the customer service representative is not able to remotely diagnose the issue and will dispatch a technician to the subscriber’s location when the problem is actually outside the plant,” said Brady Volpe, founder of Nimble This and founder and president of The Volpe Firm. “One of our big goals is reducing unnecessary truck rolls altogether, or at least decreasing the amount of time spent during them. We send cable operators’ technicians to the right place with the right information at the right time.”

Roughly 80-90 percent of subscriber issues actually occur in customers’ homes or the drop down to the subscriber’s location, according to Volpe. These intermittent issues that come and go are frustrating to operators and customers alike – and they are often caused by a physical issue such as loose cable connection on a subscribers’ modem, or a coax cable that loosens in the wind or comes off the pole.

“In these cases, the signals going into the home to the subscriber’s modem can go up and down as the cable connector becomes tighter or get looser - for instance, when it’s being blown by heavy winds,” said Volpe. “Without the insights we provide, some technicians will simply replace the modem - but only in a tiny fraction of the time, less than one percent, is the cable modem actually faulty. So, the cable operator pays for a new modem that’s not needed, the subscriber’s issue is not fixed, and another truck roll happens. With the combined real-time access across all layers of cable networks, machine learning, telemetry, and visual BI tools that Beegol and Nimble This bring, there’s a lot of upside for operators.”