BigCommerce (Nasdaq: BIGC)
BIGC)

Steven Chung to Join BigCommerce as Company President

Thursday, August 03, 2023

AUSTIN, Texas: BigCommerce (Nasdaq: BIGC), a leading Open SaaS ecommerce platform for fast-growing and established B2C and B2B brands, today announced the company has hired technology industry veteran and experienced ecommerce sales leader Steven Chung as its president.

Chung will oversee BigCommerce’s sales, marketing and services organizations, consolidating the company’s go-to-market teams to fuel BigCommerce’s leadership in global enterprise ecommerce.

“Winning market share with a new ecommerce platform against established behemoths while I was at Demandware was some of the most fun I’ve had in my career,” Chung said. “We had to be more agile by proving to our customers and partners the benefits of an open, SaaS platform that could keep pace with the speed of digital innovation. I see parallels in the market today where aging, legacy platforms are ripe for replatforming and look forward to helping BigCommerce achieve its mission of becoming the market leader in enterprise ecommerce.”

Chung joins BigCommerce from Delphix, where, as president, he led the company’s strategic and commercial operations globally, including sales, business development, marketing, customer success, technical services, product support, solutions engineering, partnerships and office of the CTO. Prior to Delphix, Chung served as senior vice president of worldwide sales, customer success and services for PagerDuty (NYSE: PD), a global SaaS company, where he grew the revenue team from a $60 million startup to a $2.8 billion IPO in April 2019. Chung previously served as senior vice president of worldwide sales and business development for Demandware (NYSE: DWRE), an enterprise SaaS company, in which he led consecutive years of rapid growth resulting in a $2.8 billion acquisition by Salesforce in July 2016.

“There is no better person to fill this role and accelerate our enterprise growth,” said Brent Bellm, CEO of BigCommerce. “As the global sales leader at Demandware when they moved upmarket, Steven wrote the playbook for a modern SaaS company to take on the enterprise ecommerce incumbents. More importantly, he executed the plays and closed huge deals for nearly four years before the company was bought by Salesforce.”

“This is an important strategic and timely hire for BigCommerce,” said Larry Bohn, a member of BigCommerce’s board of directors. “Not only does Steven bring impeccable credentials, but the creation of this role puts new focus and leadership into the key areas that will drive BigCommerce’s enterprise growth well into the future.”

Prior to his technology career, Chung served as an officer in the US Army. He holds an MBA from the University of Southern California, and a bachelor’s from the University of Michigan, Ann Arbor.

He will begin his role at BigCommerce on Aug. 14.

BigCommerce Revolutionizes the B2B Purchasing Experience with Launch of B2B Edition Invoice Portal

Friday, September 29, 2023

AUSTIN, Texas: BigCommerce (Nasdaq: BIGC), a leading Open SaaS ecommerce platform for fast-growing and established B2C and B2B brands, today announced the launch of its new B2B Edition Invoice Portal for large B2B suppliers, manufacturers, distributors and wholesalers to modernize the invoice payment process. The B2B Edition Invoice Portal provides an enterprise-grade, out-of-the-box invoice payment experience that allows B2B merchants to incorporate invoice payments into a centralized online purchasing workflow through the B2B Edition Buyer Portal. B2B merchants will now have the potential to improve transaction efficiency, reduce operational burdens, and deliver seamless user experiences that can drive brand loyalty and repeat business.

"B2B ecommerce is still in the early stages of maturity. A major roadblock to more adoption is getting offline orders online. A large percentage of B2B orders will not be done with credit cards, and companies want to be able to see their invoices that have been paid or unpaid online. The BigCommerce Invoice Portal enabling buyers to see and pay all invoices online will be a game changer for B2B ecommerce adoption," said Isaiah Bollinger, chief executive officer at Trellis.

The Invoice Portal signifies a major step forward in B2B ecommerce, offering an innovative solution to the antiquated and cumbersome process of invoice payments that has long stood as an obstacle to the smooth flow of business. The new B2B Edition Invoice Portal serves as a vital B2B Edition component of a comprehensive suite of B2B functionalities that enhance the online selling experience for B2B businesses.

The Invoice Portal enables B2B buyers to:

• Pay multiple invoices for orders placed both online and offline, eliminating the need for manual payment methods and enhancing the buyer transaction experience.

• Easily reconcile payments with ERP systems, improving operational efficiency for back-office teams.

• Simplify the invoice payment process by replacing legacy, standalone processes with a smooth, connected experience.

• Speed up transaction time, helping to potentially improve cash flow and reduce the risk of late payments.

"Over 60% of Doc Lane's Veterinary Pharmacy customers pay orders on terms. Many of our customers wait to send us a paper check after they receive their billing statement at the end of each month, which is like adding an additional 1-2 weeks to their 30-day terms,” said Ryan Nesbitt, co-owner of Doc Lane's Veterinary Pharmacy. “We're excited to bring the invoice payment process into our site with BigCommerce's Invoice Portal. The new portal is easy to use and will encourage many more of our B2B customers to place orders and pay invoices online."

This innovative B2B Edition functionality directly addresses requirements of today's B2B industry as they modernize their business, and strengthens BigCommerce's commitment to equipping large B2B brands with enterprise-grade tools and capabilities for growth and scalability. BigCommerce continues to invest in technology that improves the B2B ecommerce experience, making it the trusted platform of choice for businesses seeking ambitious growth.

“With the launch of our new Invoice Portal, BigCommerce is tackling a major pain point in the B2B buying journey," said Lance Owide, B2B general manager at BigCommerce. "By giving B2B buyers more control to pay their invoices online and enabling syncing with the ERP, we're transforming a traditionally disconnected process into a seamless centralized hub where buyers can manage offline and online transactions from one ecommerce backend."

This new functionality comes on the heels of the latest release of B2B Edition, a comprehensive suite of B2B functionalities that feature Multi-Storefront (MSF) compatibility, a modernized B2B buyer portal and headless support that brings together next-level B2B features into one solution to enhance the online selling experience for enterprise suppliers, manufacturers, distributors and wholesalers.

BigCommerce’s B2B Edition has helped a growing list of large B2B brands including The Beer Bat, Tectran, USCutter and United Aqua Group.

BigCommerce Recognized with IDC SaaS Award for Customer Satisfaction in Digital Commerce

Wednesday, November 08, 2023

IDC SaaS CSAT Awards recognize the leading SaaS vendors that received the highest customer satisfaction score based on IDC's SaaSPath Survey

AUSTIN, Texas — BigCommerce (Nasdaq: BIGC), a leading Open SaaS ecommerce platform for fast-growing and established B2C and B2B brands, today announced it has been honored with an IDC 2023 SaaS Customer Satisfaction Award for Digital Commerce.

“At BigCommerce, our customers are at the heart of everything we do,” said Meghan Stabler, senior vice president at BigCommerce. “We work extremely hard to deliver an industry-leading platform that powers growth for the world’s most sophisticated and complex brands and retailers. This recognition validates that we are delivering on our commitment to our customers.”

IDC’s customer satisfaction award program, the IDC SaaS, Services and Cloud CSAT Awards, recognizes the leading Software-as-a-service (SaaS) vendors in each application market, Infrastructure-as-a-service vendors in each industry, and the Professional Services firms in each services market, who receive the highest customer satisfaction scores based on IDC’s SaaS Path, Services Path and Cloud Path surveys.

SaaS Path, Services Path and Cloud Path are global surveys that in combination cover more than 7,000 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than two dozen different customer satisfaction metrics. All customer satisfaction metrics and ratings are collected solely from current customers of the vendors being rated, to ensure scoring reflects up-to-date customer sentiment based on proper vendor familiarity and knowledge.

Each customer is asked to rate their primary application vendor on 32 different metrics, including 20 customer satisfaction metrics and 12 vendor vulnerability categories. These 32 metrics span across 3 main categories of review, including the vendor itself and its relationship with the customer, several aspects of the product’s implementation, and a broad range of assessment examining the product’s usage and value.