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Joe Marciano, President and CEOBy leveraging its 30-year track record, Canon Business Process Services (Canon) helps legal professionals better manage discovery, meet tight deadlines, reduce attorney document review time, develop plans that stay in budget, and achieve many other critical goals. “We offer all the services needed to help contain costs and reduce the huge volume of discovery-related data that are often associated with litigation and investigation processes,” notes Joe Marciano, President and CEO, Canon Business Process Services.
One key to success is Canon’s flexibility—based on its proprietary software platform and wide-ranging litigation support services—to tailor solutions to each client’s needs. “We collaborate with clients and their primary counsel to develop a customized, cost-efficient, and defensible plan tailored to the size, scope, and discovery requirements of individual matters,” says Marciano. “This customized approach provides increased efficiency, greater visibility into costs and a better adherence to budgets.”
Canon offers a comprehensive range of litigation support services that include: discovery consulting and project management; forensics and data collection; electronically-stored-information (ESI) processing, culling and analysis and paper-based discovery services. Additionally, Canon helps clients comply with the European Union’s Privacy Directive, investigate data breaches, and mitigate data management risks. These all-encompassing services also include Canon’s proprietary, cloud-based discovery platform, CaseData®, which enables legal teams to collaboratively process, search, review, and produce documents for legal discovery.
CaseData comprises document review and processing capabilities, analytics, reporting, and production features. “Our CaseData system is frequently updated with the latest technology that can help reduce the amount of data that corporate legal departments need to review and produce in order to meet discovery requirements,” explains Marciano.
Canon’s services and technology continue to help corporate clients and their law firms address many unique challenges
Canon’s services and technology continue to help corporate clients and their law firms address many unique challenges. This includes simultaneously enabling a law firm and its client, an equipment producer to effectively manage lawsuits involving ESI in the U.S. and Europe. The cases challenged Canon to be flexible and responsive in delivering its services. For instance, after data had been collected in various locations, the client determined that no ESI could be accessed or processed outside the organization. To meet the client’s requirements for protecting data, Canon worked with them and their IT department to deploy multiple on-site CaseData solutions. These implementations took place at the client’s locations in the U.S. and abroad.
In addition to providing eDiscovery processing services directly to the client, Canon also is providing eDiscovery consultation and project management services to the law firm case management team. This allows the firm to scale resources according to need, improve efficiency, and reduce costs for both the firm and its client. The approach also helps to lower risk. A team of Canon consultants on the project are also lawyers who can help ensure that the eDiscovery solution is compliant with industry standards and best practices.
“This is just a brief example of how our approach can benefit both corporations and law firms,” adds Marciano. “Our advanced software platform, combined with our ability to customize services to meet clients’ needs, has enabled Canon to become a powerful partner in helping organizations solve today’s most demanding legal challenges.”
Canon Solutions America Partners with Kongsberg Precision Cutting Systems as an Authorized Dealer of Kongsberg C24 and C64 Digital Finishing Platforms
Wednesday, April 12, 2023
MELVILLE, N.Y.,: A new collaboration between Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., and Kongsberg Precision Cutting Systems (Kongsberg PCS) was announced today, making Canon Solutions America an authorized dealer of Kongsberg's fastest and most productive cutting platforms in its portfolio, the C24 and C64 digital finishing solutions.
The Kongsberg C24 and Kongsberg C64 digital finishing solutions (both cutting and routing/milling) are designed to meet the increasing demands of the packaging, sign and display, environmental graphics, and corrugated industries. With their advanced features and capabilities, the Kongsberg C24 and C64 digital finishing/cutting platforms will help provide Canon Solutions America customers with elevated accuracy and versatility.
“We are thrilled to work with Kongsberg PCS and offer their market-leading cutting platforms to our customers,” said Peter P. Kowalczuk, president, Canon Solutions America, Inc. “The Kongsberg C24 and C64 cutting platforms are a perfect addition to our Arizona, Colorado, Texas and dye sublimation printer portfolio, and we are confident that our customers will benefit from the advanced features and performance capabilities that these platforms offer.”
Kongsberg PCS will provide Canon Solutions America and its customers with sales, service, and support for the Kongsberg C24 and C64 platforms. Advanced production training for customers on operations and maintenance will also be included, in addition to ongoing technical and application support to help achieve optimal performance.
“As the world’s first diversified provider of digital finishing and CNC cutting machines, we are excited to work with Canon Solutions America and further expand our reach in the North American market,” said Matt Thackray, vice president and general manager of Kongsberg PCS Americas. “Canon Solutions America has a reputation for providing exceptional nationwide sales, service, and support for their large format printing customers, and we believe that this alliance will provide premium performance digital finishing solutions to their customers.”
The Kongsberg C24 and C64 cutting/routing/milling machines are now available for purchase through Canon Solutions America. For more information on the C24 and C64 platforms, visit www.csa.canon.com or contact your local Canon Solutions America representative
Canon U.S.A., Inc. Celebrates 15 Years of Success with Prestigious Center of Excellence Certification from BenchmarkPortal
Wednesday, January 10, 2024
MELVILLE, N.Y., -- Recognized for the 15th consecutive year, Canon U.S.A., Inc., a leader in digital imaging solutions, proudly announces it has once again received the esteemed certification as a Center of Excellence for Customer Solutions by BenchmarkPortal. This remarkable milestone marks Canon’s unwavering commitment to exemplary customer service, solidifying its position as an industry leader.
BenchmarkPortal, renowned for its rigorous evaluation criteria, awarded this honor to Canon for the 15th consecutive year, emphasizing the company's consistent dedication to efficiency and effectiveness in its Customer Solutions Center. The certification is granted to contact centers ranking in the top 10 percent, following meticulous audits and comparisons of performance indicators among peer organizations. The evaluation underscores Canon’s Customer Solutions Center's outstanding performance across cost and quality-related parameters, surpassing industry benchmarks.
Bruce Belfiore, CEO of BenchmarkPortal, commended Canon U.S.A., Inc., stating, "Maintaining excellence for fifteen years in the Customer Solutions Center reflects the commitment, dedication, and exceptional results delivered by Canon's contact center professionals. Their dedicated pursuit of excellence is truly admirable."
Canon joins an elite group of only ten companies worldwide to achieve the Center of Excellence certification for 15 consecutive years, solidifying its position as a benchmark within BenchmarkPortal’s contact center global performance database.
"Receiving this prestigious certification for the fifteenth consecutive year reaffirms Canon's relentless pursuit of providing unparalleled service and support to our customers," said Shinichi “Sam” Yoshida, executive vice president and general manager, Canon U.S.A., Inc. "This recognition is a testament to the collective efforts and commitment of our Customer Solutions Center team, reflecting Canon's ongoing endeavor to stand out within the industry through outstanding service delivery."
Canon U.S.A., Inc. remains steadfast in its commitment to providing best-in-class service and support, empowering customers and channel partners alike while continuously raising the bar for industry standards.
Company
Canon Business Process Services
Management
Joe Marciano, President and CEO
Description
Provider of a comprehensive portfolio of managed
services and technology for information and document
management, business process outsourcing, and specialty
workforce services
