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Toyota Motor North America Selects CCC® Parts Technology

Thursday, July 27, 2023

CCC® Promote Helps Toyota and Lexus Dealers Present Promotional Parts Pricing to Thousands of Body Shops as Repair Estimates Are Being Written

CHICAGO - CCC Intelligent Solutions (CCC) announces today that Toyota Motor North America (Toyota) will use CCC® Promote to support Toyota and Lexus dealers across the United States in their parts marketing efforts. CCC Promote enables parts suppliers to offer promotional pricing on parts to collision repairers as estimates are being written within the CCC ONE® platform. CCC estimating software is in use by more than 28,500 repairers and processes more than 26 million repair estimates annually.

“We are excited to offer our customers exceptional value on their parts purchases and our Toyota Dealers the opportunity to capture more parts sales,” said Mark Nazario, vice president, Guest Experience and Retention, Toyota. “We’ll be able to help our dealers offer promotional pricing on critical collision parts at the moment when repair estimates are being generated. We are looking forward to working with CCC, a leader in collision estimation and parts procurement, and being able to utilize CCC’s Promote technology.

CCC Promote provides suppliers with a convenient means to offer promotional pricing during the initial estimation phase when replacement part choices are being considered. The pricing can be tailored according to the vehicle's make, model, year, or part type. CCC Promote plays a vital role as part of CCC® Parts, the company's e-commerce platform for automotive parts. These two components collaborate to automate and streamline the process of acquiring parts, starting from offering upfront promotional pricing, generating electronic price quotes, managing orders and invoices, all the way to settling rebates with the suppliers. CCC facilitates more than $13 billion in parts sales annually and seamlessly integrates with major DMS providers.

“We are proud to support Toyota as it expands its parts marketing strategy, reaching more collision repairers earlier in the decision-making process,” said Andreas Hecht, senior vice president, CCC Mobility. “The CCC ONE platform is home to a dynamic, open community of participants who rely on real-time information to make business-critical decisions. We welcome Toyota to the network and look forward to connecting them to new opportunities.”

CCC Brings AI to Collision Repairers Offering Relief to Shop Labor Shortages

Tuesday, October 17, 2023

Advanced AI Solutions Integrate into CCC ONE Repair Process, Enabling Shop Estimators to Save Time and Stay Focused on Critical Tasks

CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance and collision repair economy announced the introduction of its applied AI to collision repairers, offering relief to a community hit particularly hard by national labor shortages. The new AI-powered solutions integrate into the repair process of CCC ONE users, automating initial damage assessments and jumpstarting the estimating process. This helps experienced estimators – a shop’s valuable, yet scarce resource – remain focused on the most important tasks.

“AI gets the estimate started and then we can document additional damage right at the car with the customer using CCC ONE Mobile.”

Repair Cost Predictor uses AI to automate an initial damage assessment, instantly generating a repair cost prediction of damage for consumers, while Mobile Jumpstart uses AI to pre-populate an initial estimate from a user’s mobile phone. Both solutions save an estimator’s precious time by streamlining labor-intensive tasks, as well as delivering intelligent solutions that help create the best possible outcome for everyone involved in the repair process.

“Our estimators are putting in long hours, struggling to keep up with the daily demands placed on our shop,” shared Michael Whittemore, owner of Flagstaff Collision Center in Flagstaff, Arizona. “CCC’s new AI solutions have already made a real difference. Our estimators now have breathing room to focus on what truly matters—delivering exceptional service to our customers. Our customers that have used Repair Cost Predictor love how quickly they can get an idea of how much repairs may cost, empowering them to make informed decisions about what to do next.”

Repair Cost Predictor, a feature of CCC Engage, applies AI to digital photos of vehicle damage submitted by consumers, generating a predicted range for the cost of repair in seconds. The tool helps inform consumers about the potential extent of damage to their vehicles so they can determine next steps, including if they want to file a claim. It also allows them to schedule an appointment for a detailed estimate with their selected repair facility.

“Our estimators have wanted the ability to start writing estimates from their phone while at the car and Mobile Jumpstart lets them do just that,” Whittemore continued. “AI gets the estimate started and then we can document additional damage right at the car with the customer using CCC ONE Mobile.”

Mobile Jumpstart, a feature of CCC ONE Estimating IQ, enables technicians to initiate the estimating process right at the vehicle using their smartphones. Advanced AI analyzes vehicle damage photos and pre-populates estimate lines using AI developed with millions of historical data points contained within CCC’s system. It also provides recommendations to repair, replace, or remove and install parts. Mobile Jumpstart empowers repairers to initiate estimates on the spot, sync work seamlessly and harness AI technology for more accurate estimates.