-
Technology
-
Industry
-
Solutions
-
- ASSET MANAGEMENT
- AUGMENTED & VIRTUAL REALITY
- COLLABORATION
- CONVERSATIONAL
- CUSTOMER EXPERIENCE MANAGEMENT
- CUSTOMER RELATIONSHIP MANAGEMENT
- CYBER SECURITY
- DATA CENTER
- DIGITAL CUSTOMER EXPERIENCE
- DOCUMENT MANAGEMENT
- EHS SOFTWARE
- ELECTRONIC DATA INTERCHANGE
- ENTERPRISE DATA MANAGEMENT
- ENTERPRISE DATA QUALITY MONITORING
- ENTERPRISE RESOURCE PLANNING
- ENTERPRISE RISK MANAGEMENT
- ENTERPRISE-GRADE WEB DATA SOLUTIONS
- FACILITY MANAGEMENT
- FIELD SERVICE
- GAMIFICATION
- IDENTITY AND ACCESS MANAGEMENT
- INFRASTRUCTURE
- IT SERVICE MANAGEMENT
- MANAGED IT SERVICES
- PAYMENT AND CARD
- PROJECT MANAGEMENT
- SOFTWARE TESTING
- STORAGE
- VIDEO SOLUTIONS
- WORKFLOW
-
-
Platforms
-
Functions
- Leadership Perspectives
- Innovation Insights
- Research
- Magazines
- News
- CXO Awards
Brian Rempe, CEOThe ubiquitous communication experience in the private sector and the pandemic-induced accelerated online services have raised citizens' expectations for a more transparent and seamless civic experience. Perennially cash-strapped statehouses and town halls, however, fail to address this need as they have various obsolete technologies and systems ingrained into their processes. To ensure positive resident-government interactions, these agencies need to eliminate inefficiencies and embrace a mantra of "doing more with less," which can only be achieved with rapid technology adoption.
That’s precisely where CivicPlus can help.
Founded in 2001, CivicPlus empowers government agencies to proactively leverage the latest technologies and systems to meet civic service-related requirements effectively. The company's Civic Experience Platform and technology solutions are designed to foster positive and powerful civic experiences, allowing clients to ensure exceptional and frictionless interactions with citizens. Government agencies can efficiently operate, serve, and govern while ensuring their every interaction with residents is productive by leveraging CivicPlus's purpose-built, affordable solution suite.
“Our goal is to help municipal leaders transform their interactions with residents into positive experiences to elevate citizens’ satisfaction, increase revenue, and streamline operations,” says Brian Rempe, CEO of CivicPlus.
Effective Communication and Engagement Strategy
CivicPlus' Civic Experience Platform encompasses a range of innovative technology solutions, including Municipal Website solutions, Recreation Management software, Mass Notification software, Process Automation and Digital Services, Agenda and Meeting Management solutions, Code Enforcement, Permitting, and Licensing, Compliance solutions, and 311 Citizen Relationship Management software. While each of these solutions is built to solve a specific problem that weighs down clients’ operations, they all work in concert to address a broader issue—getting residents closer to the government.
A suite of proven municipal website solutions offering scalability, integrability, and custom configuration capabilities, CivicPlus’ Municipal Website solutions allow municipal leaders to improve their overall administrative excellence. They enhance inter-departmental collaboration and ensure time-saving workflows while allowing residents to self-service their civic needs. In addition, CivicPlus' ability to deliver tailored mobile responsive websites and tools help clients reach and stay connected to residents.
CivicPlus’ Process Automation and Digital Services solutions offerings’ integrate with clients’ websites or resident engagement portals without any need for programming or coding. Volunteers can use it to browse and apply for community opportunities, while administrative staff or non-profit leaders can approve and manage requests digitally without delays. When residents book appointments with staff through the government website or resident engagement portal, the appointment automatically syncs to the staff member's calendar. The software allows clients to custom-build their scheduling form fields to automate data validations and secure payments.
Apart from providing self-service capabilities for civic services, governments need to demonstrate their positive community impact, accountability, and responsiveness to gain residents’ trust and appreciation. To this end, CivicPlus delivers a comprehensive and robust 311, request management, and resident engagement solution. Its request management system easily integrates with widely used geographic information systems (GIS) and asset management systems to help local governments receive, respond, and report on community issues and repairs. Residents can give feedback and raise questions, inquiries, and requests using its communication tools. The software and its integrated SeeClickFix resident mobile resident app aggregate these messages in a single place and associates them with individual resident profiles for historical reference and administrative triage, assignment, resource management, and resolution.
CivicPlus’ Mass Notification solution allows governments to communicate with residents and travelers quickly to save lives during emergencies and natural disasters. It helps them send time-sensitive information to people via as many channels as possible. This user-friendly multichannel routine and emergency communication system easily integrates with the Federal Emergency Management Agency’s (FEMA) Integrated Alert and Warning System (IPAWS) and enables communicators to draft, test, and approve time-sensitive messages and distribute them to multiple channels for maximum reach and impact.
A Real-Life Illustration of Excellence
A client from Florida used CivicPlus’ Mass Notification system to notify employees and residents about their office closing due to Hurricane Elsa and the situation of the storm to ensure their safety. They posted alerts on their website and constantly provided updates, ensuring residents remained informed. The client also used CivicPlus’ 311 Citizen Relationship Management tool to allow residents to request services under the additional category of storm-related issues.
This client approached CivicPlus to help them implement an integrated suite of communication solutions as they were scrambling with communication and collaboration issues due to multiple incompatible siloed devices. To help the client have a unified communication strategy, CivicPlus integrated a 311, citizen relationship management, and a mass notification solution. This helped the client address residents’ daily issues and storm-related issues through a managed system.
Purpose-built to Enhance Resident Experience
Built by former government leaders, CivicPlus’ solutions portfolio has grown over the years from website building to complete end-to-end solutions for streamlining the civic experience. The company has recently released a new product called CivicPlus Portal that allows residents to self-help for any service with a single login. Citizens no longer require multiple accounts to avail different services like permits and bill payments, ensuring personalized and frictionless service in a single place.
“Our platform is first-of-its-kind civic experience solution that helps deliver municipal services in personalized and frictionless ways at one-stop,” says Rempe. “We ensure an empowering, effective, and easy way to serve residents and help clients receive positive feedback for their services all the time.”
Our goal is to help municipal leaders transform their interactions with residents into positive experiences to elevate citizens’ satisfaction, increase revenue, and streamline operations
Taking its growth to the next level, CivicPlus acquired Optimere, a leading provider of digital compliance, accessibility, and records management solutions. Combining Optimere’s ArchiveSocial, Monsido, and NextRequest solutions with the Civic Experience Platform enables communicators to face compliance challenges more efficiently while transforming interactions into consistently positive experiences that elevate resident satisfaction, increase revenue, and streamline operations.
Commitment to a Better Future
Focused on building long-term partnerships, CivicPlus strives to support clients even after the solution implementation. The company has a strong implementation team that navigates clients through the journey from choosing a solution to delivering value to residents. These experts walk clients through the process and help them implement and go up and running with CivicPlus’ products, ensuring they cover all aspects crucial to their needs. Its customer success and support teams are available 24/7 to help clients even after implementing a product and launching an initiative for residents.
“When clients choose CivicPlus, they invest in a long-term partnership with over 25 years of experience, an award-winning technical support team, and a growing integrated platform of modern, innovative technology that will continually support them with their digital optimization needs,” says Rempe.
It is the result of this commitment and dedication to service clients that CivicPlus’ customer support team has won nine Stevie Awards. The company is also among the 100 most influential companies in the government tech space for the last seven years.
Fostering a diverse and inclusive culture within its organization, CivicPlus has grown to employ more than 900 employees that serve around 12,000 clients and over 300 million residents across multiple countries. The company aims to continue to build trust between residents and government, ensure government consistently satisfies the residents’ needs, improve revenue for the community, and enhance operational efficiency.
Allyant® Partners with CivicPlus® to Empower Local Governments with PDF Accessibility Remediation
Friday, July 26, 2024
NEW YORK-- In a significant move to promote digital inclusivity, Allyant®, the global leader in accessibility software and solutions, has officially announced a strategic partnership with CivicPlus®, a public sector SaaS technology solutions leader. This partnership will provide CivicPlus’ local government customers with a comprehensive suite of PDF accessibility software and remediation technology, ensuring compliance with ADA standards and enhancing the accessibility of digital documents.
Earlier in 2024, the Department of Justice (DOJ) issued a rule concerning criteria and technical requirements under Title II of the Americans with Disabilities Act (ADA), including accessibility compliance requirements for digital documents hosted by government entities. CivicPlus has chosen Allyant as its premier software partner for PDF accessibility to ensure that its customers can offer inclusive digital document experiences for all community members and take steps to fulfill the requirements mandated by the DOJ.
"We are proud to support CivicPlus in its commitment to accessibility and dedication to product and solution innovation," stated Ariel Kunar, Chief Executive Officer at Allyant. "Allyant has a long history of working with governments on comprehensive accessibility initiatives—this partnership ensures that CivicPlus' local government customers can provide inclusive digital document experiences for all constituents."
CivicPlus and Allyant are dedicated to supporting governments in meeting ADA compliance and fostering inclusivity for all digital users. This partnership aims to empower government entities to deliver accessible electronic documents while ensuring ongoing compliance with accessibility standards. This strategic partnership will provide premier benefits to local governments, including cities, counties, and special districts, such as:
• The Allyant CommonLook Suite of Solutions: A comprehensive software suite that offers options for an Adobe Acrobat plugin for cost-effective and reliable compliance with WCAG, PDF/UA, and Section 508 standards, and a tool for effortlessly creating accessible PDFs from Microsoft Word and PowerPoint documents.
• Legacy PDF Remediation: Local governments will have access to advanced remediation services to update and fix legacy PDFs, maintaining ongoing accessibility and adherence to compliance standards.
• Training and Support: Government staff will receive specialized training to independently manage and produce accessible documents, promoting self-sufficiency and ongoing compliance.
“At CivicPlus, we recognize the criticality of comprehensive digital document accessibility in local government in all its facets,” said CivicPlus Chief Executive Officer, Brian Rempe. “The public sector’s heavy reliance on PDFs for agendas, meeting minutes, public records, applications, and other resident-facing communications and services means those documents must be consumable by people with visual and other impairments. Allyant shares our vision of bringing the public sector integrated, intuitive, and easily adoptable PDF document remediation solutions, and we are pleased to partner with them to add their industry-leading solution to our Web Accessibility solution suite.”
Visit CivicPlus.com for more information about the partnership and how local governments can achieve PDF document inclusivity and compliance.
CivicPlus® Earns 2024 Great Place To Work Certification™
Wednesday, August 07, 2024
MANHATTAN, KS — CivicPlus, a leader in public sector SaaS technology solutions, is proud to be Certified™ by Great Place To Work® for the first time. The prestigious award is based entirely on what current employees say about their experience working at CivicPlus. This year, 89% of employees said it’s a great place To Work! Overall, CivicPlus scored an average of 84% positive across all 60 core statements on the survey as compared to the average U.S. workplace score of 57%.
“Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience,” says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. “By successfully earning this recognition, it is evident that CivicPlus stands out as one of the top companies to work for, providing a great workplace environment for its employees.”
Great Place To Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.
“We are honored to receive the Great Place To Work Certification for the first time,” said Nicole Matheu, Vice President of Human Resources at CivicPlus. “This achievement reflects our commitment to fostering a positive and inclusive workplace culture where every employee feels valued and empowered. We believe that our success as a company is directly tied to the well-being and satisfaction of our team members.”
At CivicPlus, the company’s core values set its culture apart. The company strives to embody these characteristics in its daily operations and interactions, using them to accomplish business goals and create a positive and supportive work environment.
• Balanced – Pursuing “work-life” and “work-laugh” harmony.
• Impactful – Passionately strive to bring our company vision to life.
• Team-Player – Commit to work as one to achieve a common goal.
• Trustworthy – Be honest, respectful, and reliable.
• Innovative – Have a creative mindset to solve problems and discover a new path.
According to Great Place To Work research, job seekers are 4.5 times more likely to find a great boss at a Certified great workplace. Additionally, employees at Certified workplaces are 93% more likely to look forward to coming to work, and are twice as likely to be paid fairly, earn a fair share of the company’s profits and have a fair chance at promotion.
If you thrive in an environment in which you will be challenged to work autonomously to solve problems, innovate, pivot, review what you’ve learned, and thrive personally and professionally, then visit our careers page at: CivicPlus.com/Careers
AudioEye and CivicPlus® Expand Offering to Improve Digital Accessibility and Compliance for Governments of All Sizes
Thursday, September 26, 2024
TUCSON, Ariz., AudioEye, Inc. (Nasdaq: AEYE) ("AudioEye" or the "Company"), the industry-leading digital accessibility company, and CivicPlus, announced a significantly expanded partnership which will include enhanced go-to-market efforts that will provide industry-leading accessibility solutions to the local government market. The expanded partnership will also leverage AudioEye's AI automation to provide a clear path for municipalities and cities toward AudioEye's comprehensive managed product, offering the highest level of legal protection in the industry for current and prospective customers.
This follows the Justice Department's new rule under Title II of the Americans with Disabilities Act (ADA), establishing specific requirements for web and mobile app accessibility among state and local government entities. These entities must reach compliance within the next two or three years depending on municipality size.
"With the Justice Department's new rule, we are witnessing a significant milestone in the evolution of digital accessibility for all citizens," said AudioEye Chief Executive Officer David Moradi. "CivicPlus has developed a cutting-edge platform servicing over 10,000 government customers – the most of anyone in the industry. By adding AudioEye's automated monitoring and testing to the CivicPlus platform, we will significantly enhance the accessibility of government websites and systems."
When AudioEye is integrated with CivicPlus, customers have access to a comprehensive suite of digital accessibility services, including 24/7 accessibility monitoring, automated accessibility fixes, and expert testing. The platform can be customized to fit any municipality's accessibility needs as they work to meet the new Title II requirements.
"Working with AudioEye for the past seven years has helped us to deliver an efficient and cost-effective solution for our customers as they implement digital accessibility on their websites," said CivicPlus Chief Executive Officer Brian Rempe. "As the laws and regulations related to accessibility compliance evolve, pairing AudioEye's industry-leading accessibility platform with CivicPlus' extensive experience with our Modern Civic Experience Platform technology sets a new standard in digital accessibility for government entities. We look forward to continuing our collaboration, helping governments meet the new ADA requirements, and creating more inclusive opportunities for civic engagement for all members of the community."
To learn more about how CivicPlus and AudioEye can help your municipality achieve and maintain digital accessibility, visit https://www.civicplus.com/web-accessibility-software/audioeye/.
Innovation Insights
How CivicPlus is Helping Governments Build Trust and Satisfaction with Their Residents Through Innovative Technology
Emily Harnish, Chief Marketing Officer at CivicPlus®
"At CivicPlus, we empower leaders to transform interactions between residents and their government into consistently positive experiences," States Emily Harnish, Chief Marketing Officer
Company
CivicPlus
Management
Brian Rempe, CEO
Description
CivicPlus is a government technology company committed to powering and empowering local governments to efficiently operate, serve, and govern using innovative and integrated technology solutions that are purpose-built and supported by former municipal leaders and award-winning support teams.
