Collective Solution
Where Human Touch and AI Meets

Founded by entrepreneurs for entrepreneurs, Collective Solution provides quality and cost-effective call center solutions such that start-ups can grow and scale their customer service.

Collective Solution understands the challenges. With that in mind, CS helps clients customize customer service, making solutions available for everyone, no matter the company size, maturity, or magnitude of support needed. In addition to customer service, CS provides clients with access to a team of experienced customer service professionals. These experts help clients optimize their customer service strategy, design customer-centric processes, and train their staff to deliver exceptional customer experiences. This experience help smooth the lines between AI solutions and human engagement, optimized, yet a comfortable experience.

“We adapt to our clients' needs while bringing our 20 years of experience in helping establish the customer journey,” says Jared Kearney, chief commercial officer of Collective Solution. “Helping our clients understand and define their own customer experience is crucial to create a successful, cost-effective, and scalable differentiating experience.”

Collective Solution offers a full portfolio of services, including inbound, outbound, and back-office support. The types of applications it supports span traditional customer service, account management, billing escalations, outbound sales, compliance calls, application verification, contract management, and ticketing processing. The company develops standard business processes while continually improving its technology to empower the clients’ experience. This includes multi-language support capabilities, around-the-clock support, and cost-effective staffing options, utilizing both physical and workat- home options, as well as providing seasonal staff ramp-ups.

Collective Solution believes every touch point is an opportunity to build winning brands and loyal customers. To achieve this, they operate as an extension of their client’s infrastructure and play a significant role in building customers’ brand loyalty. This goes beyond customer service, as clients are able to deploy internal system updates and product launches. Collective Solution always ensures that the Human Touch is not lost due to AI and performance-enhancing tools.

As an example, one of our AI clients is a company that specializes in providing artificial intelligence-powered solutions for the quick-service restaurant (QSR) industry. They develop AI-driven technologies to automate and enhance various aspects of the restaurant experience, including order taking, drive-thru optimization, and customer service.

Their AI's primary product an AI-powered voice assistant designed specifically for drive-thru operations. It aims to streamline the drive-thru ordering process by using voice recognition technology to accurately capture customer orders and provide personalized recommendations. By automating order taking, their AI aims to improve order accuracy, speed up service, and enhance the overall customer experience.

We assist their Ai by listening to the transactions in real time and providing corrections on the orders, if our auditors identify any mistakes. Our auditors have a backend access to the menu and POS of the restaurant and provide real time back-office feedback to the system to make the drive through order taking experience seamless.

Our ability to ramp up and down quickly helps clients stay competitive in an everevolving market. We recruit individuals that are looking for careers, not jobs. They work closely with clients to craft solutions that contribute to business growth while building brand loyalty among their customers

What separates Collective Solution is its ability to maintain a simple and aligned executive leadership team. The company’s agility and ability to adapt to customer needs ensure their vision for communication and integration is fulfilled seamlessly.

“Our ability to ramp up and down quickly helps clients stay competitive in an ever-evolving market. We recruit individuals that are looking for careers, not jobs. They work closely with clients to craft solutions that contribute to business growth while building brand loyalty among their customers,” says Kearney. “Our dedicated professionals guarantee a customer experience that goes beyond problem-solving. We create interactions that matter and give your customer a holistic experience.”