Conventional wisdom holds that as the competition rises, quality service will be an essential factor for any organization. At present, this is true for service providers in the networking space, requiring a common interface to assess their services for an optimal customer experience. Traditionally, the network operations team had to check service assurance plat¬forms for issues and then act on it. With gen-E, a provider of service assurance, analytics, and managed services, enterprises can boost their efficiency by optimizing their services with real-time analysis and actionable insights. “We collect the data, drive actionable intelligence, and present it in a single dashboard,” begins Marc Hayden, CEO, gen-E.

Headquartered in Irvine, CA, gen-E delivers OpsCenter for optimizing network operations while maximizing the service quality. “With OpsCenter, we are evolving the traditional service assurance and migrating with new technology and operational constructs,” says Hayden. The CEO stresses on the necessity to focus on not only the physical layer but also the application layer of data transmission through the network. The offering collects data across various domains and correlates it to provide a greater degree of visibility of the service to the customer. “What we have done is focused on the ability to provide cross domain data surveillance, and basically configure that domain in a correlation function so that network operators and IT leaders can look at their end-to-end service like VoIP or Video over IP amongst others,” explains Hayden. The solution concentrates on the core network transport and access network. OpsCenter, powered by the IBM ITSM suite, empowers IT operations by providing instantaneous and historical analytics to identify, isolate, and resolve problems before they affect the business. In addition to actionable data, it reduces Netcool deployment time, speeds time to value, and improves fault data visibility.

With OpsCenter, gen-E focuses on understanding their client’s procedure and policies to provide appropriate suggestions based on the data. “We address concerns in operational process level and help our client gain the visibility into those processes.And by understanding their objectives and goals like reducing operational cost and increasing efficiency, we recommend them to structure their services in an efficient fashion,” states Hayden.