United Business Technologies: Optimally Powering the Print Fleet

Over the last decade print management has evolved into sophisticated workflow solutions rather than a simple hardware maintenance service. There were major developments including integration of mobile printing, follow-me printing, and integrated software solutions for document management. “The best way to describe the new print environment is mobility because end users are now free to print in many different locations from a variety of devices instead of being tethered to their individual workstation and printing device,” says Scott Manoogian, CEO, United Business Technologies, a Gaithersburg, MD based company that delivers imaging solutions for high quality digital copiers, printers, color copiers and facsimile products, along with Managed Print Services.

UBT offers free consultative service to analyze and map out a company’s print environment. “Through analyzing the specific workflow processes as well as the physical layout of employees and devices, UBT provides customized solutions to improve the printing workflow,” claims Sarah Cullen, SVP of sales, UBT. The company then delivers significant device consolidation options to reduce customers’ investment, including tailormade workflows for secure print, scan, and mobile printing that dramatically reduce the time employees spend printing and managing their documents.

Being the second largest independent dealer for Canon, UBT provides a full line of Multi-Functional Devices as well as many integrated solutions to enhance the user print experience. UBT specializes in Canon’s uniFLOW technology, a customizable platform which includes features such as secure print, job statistics, mobile printing and customizable scan workflows. The company also has its SmartPrint software to help users manage their fleet of both Canon multi-functional devices and single function printers. “We provide automatic toner ordering, supply alerts as well as real time fleet health status through an interactive device map. We also offer in-depth reporting on the fleet’s service history, volumes, reliability of devices, power consumption and many other metrics to assist our clients in continually improving the efficiency of their fleet over time,” explains Cullen.

One of the prime factors that keep UBT a step ahead of its competitors is the comprehensive array of customer guarantees and warranties.

UBT offers a 12 month unconditional money back or exchange guarantee on the Canon multi-functional devices, which makes a customer’s decision entirely risk free. “This is extremely important in this new print environment where device consolidation along with workflow changes necessitate a provider who offers customers flexibility to amend their fleet to the exact configuration they need,” notes Cullen. Additionally, UBT also specializes in change management. “One of the hardest obstacles to overcome in this new printing landscape is changing end user behavior. At UBT we not only assist with in-depth end user training, but we also consult on marketing ideas and materials to promote the new printing workflows and enhance end user adoption of the workflow solutions,” Cullen adds.

We assist with in depth end user training and also consult on marketing ideas and materials to promote the new printing workflows and enhance end user adoption of new technology solutions.

We assist with in depth end user training and also consult on marketing ideas and materials to promote the new printing workflows and enhance end user adoption of new technology solutions

With its comprehensive array of solutions, UBT has helped many clients including Orbital Sciences Corporation, where UBT has been instrumental in helping OSC reduce their fleet of printers and transitioning their volume to copiers in order to reduce management cost.

UBT has experienced tremendous growth over the years, with multifold increase in revenues. This growth trajectory has led the company to establish their presence in cities like Washington, New York, Los Angeles and Baltimore. “We hope to continue our expansion into other major cities to enhance our coverage area and meet our growth objectives,” concludes Cullen.