Stanford University Medical Center, a well-known name in healthcare, was using timeconsuming methods to process phone calls. Operators had to look up contacts in the paper directory each time they needed to connect to the right person, which slowed response. Amcom Software deployed its contact center and mobile technology, which not only helped operators route calls to the right people, but also enable them to assess the gravity of a situation before routing the call.

Ensuring smooth communications when every second counts and peoples’ lives are at stake is a priority for organizations in every industry. Amcom Software, based in Eden Prairie, MN, offers critical communication solutions for organizations that depend on speed, accuracy, and productivity to support day-to-day business continuity and time-sensitive communications. The company connects people to each other and to the data they need—helping public safety call centers dispatch assistance quickly to 911 callers; hotels and resorts to protect guest and employee safety while offering unique amenities; and doctors and nurses to coordinate care quickly and effectively via secure, mobile communications. “Our solutions are built for reliability, security of information, and timeliness – helping organizations save lives when effective communications make the difference,” says Colin Balmforth, President, Amcom Software.

Amcom has developed intelligent solutions that support critical communications in everyday workflows. In healthcare, the goal is to achieve well-coordinated patient care, and ultimately satisfied patients. For example, Amcom’s clinical alerting solution helps hospitals achieve their ‘quiet’ initiatives or ‘Shhh campaigns’. Alerts about patients’ test results, nurse call requests, changes in vitals, and more can be sent to the right care givers’ mobile devices, minimizing the background noise of machines buzzing and beeping.