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“I and a few dozen coworkers had just lost eight weekends in a row pulling hundreds of contracts from filing cabinets in tens of offices. We had spent almost $1 million scanning documents that DCAA could use to match invoices to active contracts. A couple months later, we searched all over our intranet and in dozens of file drawers to get supporting documents for a GSA audit. That whole time we kept on fielding as many calls as we could from all the BD managers asking what vehicles we had with every agency and department you could name. After the audits settled for a while, we still couldn’t keep up with the requests from our compliance people who were routing us requests from the customers and auditors, many of which required us to find a needle in a haystack. We were pulling our hair out. There was actual crying. Does it have to be this hard, really? Really?!”

