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The success story of Iowa of Workforce Development (IWD)—an agency of the Iowa state government that handles unemployment and employee benefits—is one of the best examples of the prowess of IP Pathways’ solutions. When faced with severe budget cuts, IWD needed to identify opportunities to cost-effectively deliver services. IP Pathways provided its services to IWD to develop a solution that supported a virtual desktop strategy. That solution was NetApp storage. This move resulted in marked improvement in performance and storage management, along with greater satisfaction among its 600 users. By allowing IWD to eliminate dozens of brick and mortar offices across the state, IP Pathways helped them save $6.5 million annually. With the assistance of IP Pathways, their IT department was able to provide better service to internal clients. Previously IWD served 55 counties, but now offers its IowaWORKS Virtual Access Points in all 99 Iowa counties. The offering has also helped IWD to increase the rate of service the agency provides through the Virtual Access Sites by about 40 percent.

