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“Businesses expect ERP systems to work out of the box; if they fail to do so, it causes untold hardships,” says Phil Duff, Founder and CEO, SYSPRO. He founded the company with the notion that it is better to write a packaged solution –but the trick is to make it configurable so that the customer has more set-up options which change the behaviour of the product. Being founded on principles of flexibility, SYSPRO has been very conscious of matching expectations of businesses, particularly in the mid-market where they typically don’t have an army of consultants or an IT department to help them. “As a result, they rely on the product working sensibly and appropriately, literally out of the box,” he adds. 

