Today, the efficacy of technology platforms mostly depends on its ability to offer secure, stable and scalable outcomes,” remarks Kevin Hoyle, CEO, B2BGateway.Net. Focusing on these three core factors, B2BGateway provides a balance of hosted and on premise solutions, housed in their data center. Primarily, an Electronic Data Interchange (EDI) company, B2BGateway offers cost-effective, easy to use, cloud-based EDI solutions. Having partnered with several Third Party Logistic (3PL) companies, Hoyle believes the 3PL industry is currently at a tipping point relying markedly on EDI and data connectivity to communicate seamlessly with their customers and all relevant parties in the supply chain. Using EDI greatly speeds up the communication process, while at the same time drastically reducing errors and labour costs, as it removes the need to re-key data.

When our clients sign up with us, they want their EDI to be taken care of, but at the same time they want to have some say in the modifications made,” says Hoyle. Owing to this demand, B2BGateway offers tools which streamline the EDI process, allowing customers to keep a constant vigil on any updates or enhancements made. The company offers a client portal in their website, giving customers instant access to current statuses and progress in a particular project. Firmly believing that a well informed client is a happy client, B2BGateway conducts several webinars every month to educate existing customers as well as the public on complex EDI functionalities.

Often a common challenge with EDI is changes made in the ERP system, without the knowledge of the service provider, causing the EDI to fail. In one instance, a B2BGateway client faced a mismatch in invoices, that weren’t transferred from the customer’s system to the trading partners. “On interrogation of our internal system, we realized that the client had made updates to their ERP without informing their B2BGateway Support Engineer.