Inadequate or excessive manual back office systems and services cause challenges in reporting, reconciliation, lack of connectivity between diverse departments and vendors, hampering insight into inventories. OnProcess Technology’s Service Supply Chain Optimization (SSCO) for services can address all these issues and more.

OnProcess Technology, headquartered in Ashland, MA, provides SSCO and customer experience management services to technology companies; giving them visibility into, control of, and actionable data-driven insights from, their service supply chain and customer experience processes. The company has been an innovator and pioneer in the development of comprehensive SSCO programs for companies with post-sales service operations. OnProcess gives its clients unprecedented insights into their service supply chain operations and customer service experiences with the help of its proprietary technology platform, a strong data management and process methodology, optimal mix of proactive outreach technologies and media, and data-driven analytics and reporting.

SSCO is a complete suite of services which combines inbound triage and warranty entitlement; creation of an RMA (return merchandise authorization) with the dispatch of parts and technicians; and comprehensive asset retrieval services. In addition, the company provides shared services that enable clients to cost effectively leverage and extend OnProcess infrastructure and expertise through various stages of evolution and growth.

The company’s holistic approach provides a comprehensive, systems-agnostic set of services to address complex service supply chain challenges both immediately, and over the long term. It identifies the process challenges, systems gaps, data requirements and resource constraints that keep clients' operations from achieving their potential.