Capacity is still tight due to increased regulations, which means carrier rates are steadily increasing. Companies who have built their business on selling low rates are now beginning to struggle and will continue to do so unless they can provide other services to differentiate themselves. This is where Translogistics stands out among the sea of 3PLs.

“When I personally decide to make a purchase, I don’t buy the cheapest product I can find at some random discount store. I buy based on the quality of the product and the overall value and service,” says President of Translogistics, Scott McDevitt. That thought process is the reason TLI has been willing to invest so much into their IT department. When designing their TMS, the IT Director took a unique approach in that he designed the system around the customer needs, rather than creating a cookie-cutter system that all customers needed to fit into.

“The system took years of preparation,” said IT Director, Tim Thomas. “We had to go through a process of listening to the customer, understanding their day to day process, and then figure out ways to make their job easier while saving them time and potentially money too.”

So with a team of four software engineers, a solutions architect, and the support of their systems administrator, ViewPoint was created. “Overall my goal was to create a system with a simple interface that had seamless control and direct access to all that TLI has to offer in an attractively designed system”, said Thomas.

Of course a flashy TMS would mean little if they didn’t have the support of an experienced logistics and customer service team behind it. TLI gets weekly emails or cards thanking them for their service and for going above and beyond the customer’s expectation. Employees are also encouraged with weekly praises and small awards given at the beginning of each week to keep things fun around the office.