Knowledge is the most valuable resource that any company can possess. However, it is also important to enable its proper distribution, access, and adoption to benefit users. An efficient knowledge management system provides major strategic and competitive advantage to its users. SABIO was designed keeping this in mind, in order to enhance data utilization within organizations. With its team of motivated people, this innovative company aims to provide a knowledge management system that can be integrated easily with other applications, software, web browsers and the like, to ensure that no information is lost.

In an interview with CIOReview, Hendrik Buske, Head of Sales and Marketing at SABIO, talks about the simplistic nature of the company’s solution and how it improves the user experience.

What are the current trends in the knowledge management market? How does SABIO keep pace with the changing market trends?

Today, it has become necessary to provide an omnichannel experience. Customers want the data they seek to be available in a crisp, concise format, which requires minimal effort to access. SABIO caters to this demand with its customer contact channels and customer experience management.

SABIO aims to provide information across channels, without limiting it to any kind of applications. In addition, the company produces content on other channels such as website FAQs, chatbots, and a variety of other apps. We publish knowledge proactively across end-user channels by integrating them with the SABIO system. The key to the success of such integrations is the context of the integration. Knowledge is always only as valuable as the context in which it is placed. SABIO takes the customer's situation into account in order to make the most of knowledge.

Artificial intelligence is another emerging trend in the knowledge management market. We are investing in this sector to improve search capabilities for refining the information delivered, and enhancing our system’s ability to learn from its interactions with users and customers.



Give us a brief overview of your company and walk us through your Knowledge Management Solution on the basis of its methodology, features, and benefits involved.

SABIO was initially popular in German-speaking countries, namely, Germany, Austria, and Switzerland. We adopted an online marketing strategy in 2017, which made our solution accessible to customers across the globe. SABIO belongs to the Serviceware SE group, one of the leading providers for enterprise service management.

SABIO is a SaaS-based solution. The online availability of our product, coupled with the free 30-day trial, proved to be a game-changer as it enabled potential customers to integrate our solution with their software and observe its functioning in real-time before purchase. The solution is fast and easy to set up and provides instant guidance that ensures seamless onboarding.

If you imagine a contact center and contact center agents, then you know that they often work with a variety of applications to handle customer requests in the best possible way.