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Companies competing in the mobile technology arena are increasingly confronted with the challenge of understanding how their technology is used. Traditional research methods, such as surveys or focus groups, provide the consumer perception, but often consumers simply don’t know the answers to an increasingly complex set of questions being asked. To balance this approach requires the use of technology that is non-intrusive and “observes” the behavior in a passive manner, involving a new set of tools and skill sets as the amount of data is both large and continuous. Boston-based Strategy Analytics combines these capabilities to provide a comprehensive understanding of the digital consumer.

