Ever-changing customer behavior and buying patterns coupled with the need to closely monitor operations, promotions and financial performance in real time are among the biggest challenges faced by retailers and restaurant operators today. These businesses, with numerous locations and large workforces, are challenged with the problem of ensuring that people from the top to the bottom of their organizations are aligned around the same goals and objectives. This alignment is especially important considering the need to address ever-changing objectives driven by customer, corporate, seasonal, and promotional mandates that impact their bottom line. After carefully fathoming the predicaments of retailers, the New Jersey-based Agilence has designed a suite of retail analytical solutions that accelerate “Time to Insight” as aptly described by Russ Hawkins, President and CEO of Agilence. In a competitive economy, the solution provides retailers with self-service insights into their business operations in a very efficient manner.

“Agilence, a contraction of ‘agile intelligence’ defines our objective aptly. We are an insight service provider with exceptionally sophisticated software tailored for the retail business,” says Hawkins. “Our focused team, possessing extensive industry knowledge in both retail and restaurant operations, along with our analytics platform, enables executives and managers to identify problems, monitor performance and translate best practices to all locations across the enterprise.” Agilence created the 20/20 data analytics platform to aggregate data from different systems and to enable measurements that give retailers and restaurant operators’ deep insights into their business operations. The solution integrates and processes data from the point of sale (POS), transaction logs, HR, inventory, e-commerce, and other business systems to provide a detailed record of each store transaction, identify trends and assess whether people, programs, and processes are delivering expected results.

“We democratize data by gathering it from various siloed systems into a central database and enable managers at all levels to ask sophisticated questions and track responses over time without a lot of IT involvement,” elucidates Hawkins.