Larger organizations often face greater obstacles in their digital transformation journey, owing to deeply-rooted legacy systems, outdated methodologies, and archaic customer interface models. In the retail space, for instance, where capitalizing on emerging customer engagement solutions has become paramount, enterprise brands must overcome some of their fundamental challenges to deploying and implementing innovative tools that digitize a range of processes. Coming to the rescue with its portfolio of next-gen edge solutions, superior technology know-how, and extensive partner ecosystem is AOPEN. “The AOPEN portfolio of edge and IoT devices enable digital transformation across the commercial and industrial landscape by providing enterprise brands with intelligent technology solutions that blend physical and digital user experiences,” says Aaron Pompey, President of AOPEN Pan America. The company works with its partner ecosystem—comprising network operators, implementation experts, and software developers—to help its clients deliver on their promise of offering innovative and robust customer experience.

AOPEN Pan America includes three core business units—commercial products featuring Google Chrome OS, intelligent control device management solutions, and industrial PC models. Its portfolio of commercial hardware solutions includes specialized and customized solutions such as kiosks and interactive touchscreens for a wide range of applications across the retail and hospitality sectors. The company also offers industrial-grade PCs for use in medical facilities and production floors to minimize cumbersome manual labor and boost workflow efficiencies.

Today, AOPEN mitigates the prevalent challenges faced by frontline workers, especially focused on factors that impact efficiency and customer satisfaction. The company assesses critical factors: the liability of legacy systems, the time spent by employees using the solution, and the latency caused by outdated technology.