Retail companies looking to achieve operational efficiencies increasingly need to leverage a leading-edge strategy. But articulating an operations strategy is one thing; managing it successfully is something else entirely. Helping retail organizations to articulate, implement and manage both operations and related strategies for success is Kurt Salmon, a New York-based management consulting firm whose inception dates back nearly 80 years. An adviser to some of the world’s leading retailers, Kurt Salmon offers a range of retail consulting services, including strategy, mergers and integration, private equity, product design and development, merchandising and planning, supply chain, customer interaction and information technology.

In the words of John Seidl, Partner and Director of Kurt Salmon’s IT practice, “It’s all about operations management—which means process transformations to allow retailers to change the experience for their customers such that they have a common interaction, no matter what channel the customer chooses to interact with.” Drawing on the firm’s extensive knowledge and experience, Kurt Salmon advises retailers on how to transform and evolve, how to become more efficient, and how to adapt to both the changing market and evolving customer expectations.

Kurt Salmon looks at a retailer’s practices across the board and identifies areas for improvement; its consultants then define and enact a strategy based on the company’s stated long-term goals. Whether it’s the business plan, IT strategy, programs for the adoption of new technology or new cross-channel marketing methods, Kurt Salmon helps the retailer to achieve more effective results, including reaching their existing and prospective customers through all available methods.