Today, consumers want life to be easier by getting their items on their schedule. Although online ecommerce has garnered wide attention, latent challenges such as added shipping costs, inconvenience in picking up orders, authenticating products, and reversing faulty orders, make it a forgettable experience. In this situation, there is an expected rise in BOPIS (Buy Online Pickup in Store) sales, predicted to hit $6.6 billion in 2020! To stay relevant in the market, retailers need to invest in making BOPIS a seamless experience, free of waiting in long lines, for their customers.

Lori Torres, a real estate veteran, has the firsthand experience of witnessing the rising frustrations due to the growing inefficiency in package delivery, given the mounting number of online orders. Having deep knowledge and understanding of the retail industry, Lori was determined to address the online shopping predicaments faced by people. She brought to bear her extensive experience to architect Parcel Pending, a package management solution company. With its flagship technology ‘BOPIL™ (Buy Online, Pickup in Locker)’, Parcel Pending ameliorates and simplifies BOPIS and BORIS processes to make online shopping delightful for both end-customers and retailers. BOPIL enables retailers to increase responsiveness to their customers, improve customer service, reduce operational costs, and boost productivity.

“Once an online retail order is fulfilled—be it groceries, clothing, electronics, cosmetics or more—the items are placed into one of our Parcel Pending lockers located at the retail store,” says Lori. Customers are then instantly notified by text or email and provided with a unique numerical code or barcode that they can type or scan at the locker kiosk. By authenticating the security key, they can quickly pick up their order at their convenience.” By streamlining the delivery of products to customers, the company paves the way for retailers to focus more on in-store customer engagement, reduce the time they dedicate to package management, create new revenue opportunities through upselling and cross-selling, and eliminate costly inventory errors. Moreover, retailers can drive additional in-store purchases by tracking and rewarding customers with product coupons or samples in the lockers.