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It is widely recognized that utilities are throttled with safety, regulatory, and operational challenges. Compounding these challenges is the accelerated decline in operational expertise stemming from the natural attrition occurring in their workforces today. Efforts to overcome many of these challenges have resulted in the infusion of modern information technologies to sustain or improve the business and to capture the knowledge in the outgoing workforce. Amidst this scenario, George Lowry, President & Co Founder of Cohesive Solutions acknowledges the tremendous opportunity that these new transactional systems provide; however, “Most technologies don’t consider the tribal- knowledge aspects of information collection. To overcome this, Cohesive embeds information collection methods in the routine work process performed by key workers that use the systems we implement,” asserts Lowry. 

