Organizations in the modern day continue to communicate with their customers through traditional ways such as emails and postal mail. With advancements in technology, consumers have begun using a string of various digital communication channels, and businesses want to use these new options to better engage with their customers. But how do these firms decide which digital channels to support? That’s where New York-based Inlet comes into the picture. A joint venture between Pitney Bowes and Broadridge Financial Solutions, Inlet is a technology platform that enables enterprises to digitally send customers important documents like bills and statements through online channels they already know and trust—like their bank’s bill pay service and popular cloud storage providers like Dropbox and Amazon Drive. “Consumerization of technology has really been an underlying trend we’ve looked at in our approach—analyzing the desired manner and destination of receiving bills and statements,” begins Chuck Cordray, CEO, Inlet. “Our product is really built around that trend of consumer driven technological change which supports business needs too.”

Inlet is a secure, digital document delivery platform that streamlines access to an ever-expanding digital ecosystem, which includes more than 4,000 banking and credit union bill payment sites. The company also manages all possible complexities to ensure compliance and connectivity. “Inlet offers value-added services that make documents secure and more valuable, enhance the brand and customer experience, and provide actionable insights to drive more effective communications,” says Cordray.

The company captures and manages user preferences, consents, and communicates them to their clients’ systems so that their files remain sorted and in-sync—all through Inlet’s simple and single integration. Inlet offers flexible implementation through industry-standard APIs, or custom integration based on the clients’ needs.

The company also lets enterprises take their marketing campaigns to their customers.“Inlet gives its clients’ customers the security and extensive accessibility of their most important documents and gives them new reasons to turn off the paper.”