What is common among most CIOs of large scale utilities and other enterprises? They are all concerned about cyber security and credit card fraud. As the trend of online payment is taking the whole business community—including utilities—under its umbrella, CIOs are grappling to build robust data security perimeters around their offerings, while maintaining a commendable customer experience. To meet the stringent Payment Card Industry Data Security Standard (PCI DSS) regulations is another uphill battle; many utility CIOs are fighting without having viable assets at their disposal to leverage. Extending their arsenal of reliable and comprehensive payment solutions, Charlotte, NC headquar-tered Paymentus is enabling CIOs to heave a sigh of relief. “CIOs recognize that user experience is not about the look and feel of the screens, but about offering valued functionality and simplicity-of-use for the end user,” says Jerry Portocalis, Senior Vice President, Paymentus. “Ultimately, this is what leads to greater adoption of electronic services and less calls to the contact center.”

The reason behind the growing traction for Paymentus’ next generation utility platform lies in its ability to address the concerns of credit card fraud and PCI compliance issues. “By analyzing customer usage behavior and trends over the years, we have created a platform that is simple to use and confers a unified user experience for utility organizations,” says Portocalis. As a direct result of this, over 1,000utilities have chosen Paymentus’ electronic bill payment platform for its ability to provide real-time transaction visibility to improve customer service, while offering simplified payment options to reduce their cost of collections. The bill payment platform also delivers the right information at the right time, notifying end users of upcoming payments or changes in their account. “With our platform, our clients are able to deliver a consistent experience across all channels and devices: whether that is an automated phone transaction, a text payment, or a traditional online payment via a PC,” says Portocalis.

In the domain of PCI, Paymentus has hand crafted a fully hosted platform, which simplifies payment security and PCI compliance by removing payment data from client’s networks and processes.