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Modern technology evolves at blinding speed. Unless there is a dedicated team of in-house IT professionals staying on top of each new development, organizations often miss out on realizing the value gained by leveraging the latest productivity enhancements in the industry. Microsoft Solution Providers (MSPs) play an instrumental role in helping customers leverage these technologies while keeping their employees focused on their core competencies. Aligning new technologies with their business goals is how companies ensure they can focus on their desired outcomes. Selecting a partner that understands how to align technology to business goals and brand purpose is critical.
Companies like Compugen Systems Inc. are moving the needle. Compugen looks to cultivate new opportunities through technology-based service to help their customers turn what was once unreachable into the achievable. They believe that organizations must deploy solutions quickly to adapt to rapidly changing markets where consumers have increasingly demanding expectations. Harnessing the potential of Microsoft’s cloud solutions is one way modern companies can gain this agility and react to changes in their markets and customer desires as they happen. Compugen has grounded their Modern Workspace practice with their strong partnership with Microsoft to help clients digitalize their tools and allow them to migrate their work processes to the cloud. This process is more agile and scalable, enabling employees to work anywhere, anytime, without the slightest break in efficiency. As a Microsoft gold partner, Compugen focuses on leveraging the power of Microsoft to drive growth for customers and help them transform in significant ways to achieve their goals.
With a mission to redefine the customer experience, Compugen combines creative and curious minds to transform traditional customer service into uniquely crafted human experiences. This passion translates to their core values. With Service as their Craft, Compugen recognizes that the technology is only one competent to the success of your business. Ensuring the technology works for you, with you, and enables you to do great things; is what the CSI team focuses on to redefine their customer’s experience. Adoption, engagement, change management, even people and culture impact CSI clients and their employees as technology shifts, grows, and changes in the marketplace. With Microsoft leading the shift to the Modern Workspace, CSI is tightly aligned to Microsoft to ensure their customers have the tools they need, and their entire organization is using them and thriving. The company focuses on improving efficiency and collaboration across the modern workspace for front-line employees while delivering agility and scalability of back-end systems in the data center to decrease their customers’ time to market significantly.
By focusing on collaboration, automation, security, and governance surrounding Microsoft technologies, Compugen extends its support to all aspects of a customer’s digital transformation journey, using a holistic approach to modernization while securing their clients’ digital tools against cyber incursions.
The Genesis
Compugen Systems Inc, an affiliate of Compugen Inc, incorporated in Houston, Texas, in 2015 to serve the US market as a born-in-the-cloud company. CSI immediately became a Microsoft to serve the US market as a born-in-the-cloud company. CSI immediately became a Microsoft Cloud Solutions Partner (Microsoft CSP), providing offers for managed Modern Workplace, Hybrid IT, Networking, and Security solutions, all utilizing the Microsoft technology stack. This differentiation in capability and service delivery makes Compugen Systems Inc the ideal recipient of this award.
At Compugen, They Dream Big
Compugen’s mission is to redefine the customer experience. Whether this is through helping their customers work more collaboratively or modernizing their customers’ engagement tools to provide better access to their communities, creating a positive, rippling impact on the world around them is their Vision, and they live it each and every day.
We have spent much time reflecting on how Compugen will be remembered; who we are, what we stand for, and what our legacy will be. Through the solutions we cultivate, and with the people and practices we employ, we will have a positive, rippling impact on the world around us, each and every day
Work has changed forever, but IT consumers’ high expectations have not. Through their work with Microsoft, Compugen is driving change to improve employee satisfaction, organizational saving, and agility for their customers to address new markets faster, better, and more efficiently. Whether it is modernizing hospitals to provide better care for their patients or enabling schools to deliver unique, innovative ways of learning for their students, Compugen is deeply committed to improving people’s lives through technology.
Service-lead and human-centric, Compugen recently helped a financial institution with challenges getting the correct information to their employees at the right time to address the more demanding expectations of their clients. The aging systems were challenged to provide more than simple transactional details to the Wealth Management professionals, resulting in slow, impersonal results for their customers. By implementing a modernized document management system based on Microsoft technologies, Compugen helped get information into their front-line workers’ hands. This technology advancement allowed them to provide a more personalized, insightful service to their clients; this is a testament to their focus on redefining the customer experience, not just their customers, but their customer’s customers.
And Their Communities
In connection with a vision to eliminate technology waste and build sustainability in the technology space, CSI promotes its Green4Good and CarbonBank offers, specializing in recycling and disposing of IT assets ethically. By helping customers move to the cloud with Microsoft, Compugen is enabling its clients to not only reduce their carbon footprint through the disposition of legacy hardware, but channel recycling proceeds back into community charities and programs to improve the lives of the people around them.
Through a combination of community involvement, employee enablement, and infrastructure modernization with newer Microsoft technologies, Compugen embraces a service-led culture, transforming customer service into a uniquely crafted human experience.
Do You Have the Right Communication Technology for Hybrid Work?
Friday, October 27, 2023
70% of US employees prefer virtual work, 86% support remote work opportunities, and 90% link flexible work arrangements to increased job satisfaction, according to recent studies. Employers must embrace hybrid working to attract talent and stay relevant.
Companies are racing to implement modern workspace solutions and hybrid IT to provide employees with the right tools to do their best work from anywhere and at any time. Seamless communication and collaboration is the hallmark of a successful modern workspace.
So, what does it take to provide your teams with the best communication and collaboration tools?
If you simply implement a unified communications (UC) platform with little hardware support, you risk creating a frustrating experience and poor outcomes. You must support your hybrid work strategy with the right software, hardware, and services.
Let’s explore how to optimize hybrid working with the right technology and choose the best communication solutions for your modern workspace.
Unified Communications Require the Right Tools
We hear this often: “We have MS Teams/Zoom/Google Meet/GoTo. Our people can work from anywhere. We’re all set.” We hope things can be this easy, but unfortunately, they aren’t.
Implementing a UC platform is a critical piece of hybrid working. However, employees need to interface with the software via hardware and devices to use the features and perform their jobs. If you sign up for a UC solution and hope for the best, you aren’t likely to get the most out of your investment.
On the other hand, when you pair a robust cloud-based UC software with the right equipment, you can reap the most benefits these solutions have to offer:
• Support seamless collaboration through various channels, including voice, video, chat, email, and file sharing via a single interface.
• Reduce IT costs and increase efficiency by consolidating multiple communication tools and services into a unified platform.
• Enhance flexibility, productivity, and employee satisfaction by enabling employees to work from anywhere with an internet connection.
• Simplify user provisioning, software updates, security management, etc., by centralizing administrative activities.
• Improve security with encryption, authentication, access controls, and more to protect sensitive business and customer data.
• Ensure regulatory compliance by using vendors who meet industry-specific compliance and regulatory requirements (e.g., HIPAA).
Equip Your Teams for the Future of Work
What tools do you need to create flexible, consistent, and equitable meeting experiences across workspaces? First, consider where employees do their work.
For example, provide equipment that cancels background noises to minimize distraction if an employee is always on the go. They may require cameras that can compensate for variable or poor lighting if they work from home.
Here are the tools to help enhance employee communication, no matter where they are:
On-site Solutions: Business Phones + Video Conferencing Equipment
Collaboration occurs in various places, from cubicles and shared spaces to huddle rooms and meeting rooms of different sizes. Here’s how to support seamless communications in different environments:
1. Choose user-friendly IP conference phones that integrate with popular UC platforms (e.g., MS Teams, 8x8, Zoom, Cisco Webex, etc.) They should have noise-blocking technology and expansion microphones to deliver brilliant audio, no matter how big the room is.
2. Your video conferencing solution must adapt to environmental challenges to deliver a consistent experience — with cameras that track and frame speakers, mics that minimize background noises, and software that optimizes lighting.
3. Use modern desk phones that augment the work environment with a sleek design and deliver an outstanding employee experience with intuitive interfaces and robust functionalities. These include easy pairing with a mobile phone, noise-blocking technology, and out-of-the-box Wi-Fi configuration for easy hot-desking.
4. Wireless phone systems combine the robust features of a modern desk phone with the capability to roam throughout the office. They can scale up quickly by adding handsets, bases, and repeaters. Also, look for a solution equipped with Digital Enhanced Cordless Telecommunications (DECT) encryption to protect sensitive conversations.
Remote Solutions: Wireless Headsets + Personal Meeting Solutions
Equip remote employees with pro-grade headsets, video cameras, and speakerphones to ensure a consistent experience so they can fully participate in meetings without being in the room—whether they’re at home or on the go.
1. Bluetooth wireless headsets, headphones, and earbuds allow users to talk and listen while on the go. They create a modern work experience by untethering employees from their devices or workstations. They should offer a noise-canceling feature and integrate with existing technologies for a seamless user experience.
2. Empower employees to command the conference room from anywhere with smart speakerphones that connect with their devices and synch with their favorite collaboration tools. They should integrate with popular UC solutions and offer advanced noise-canceling capabilities to filter out distracting background noises.
3. Meanwhile, personal video conferencing solutions and webcams enable employees to make the most of video calls from anywhere. Look for solutions that offer high-performance cameras that compensate for lighting imbalances and premium audio that eliminate distractions.
Management Solutions: Device Tracking + User Self-Service
If your IT team cringes at the thought of adding more equipment to the fleet to support remote work, we get it. The proliferation of devices can lead to IT nightmares if you don’t have the right software to centralize management.
Choose a device management platform, like Poly Lens, that allows you to set role-based permissions for easy account access to enhance security. You can locate and filter devices with an interactive global inventory map and use intelligent newsfeeds to monitor connection status and device health from a centralized dashboard.
Also, you can empower users to personalize their experience and perform troubleshooting with tools like Poly Lens App. It allows them to customize their devices, stay current with the latest software, and access guides, tips, and support to streamline issue resolution and lighten IT workload.
HP Poly + Compugen: Enhancing Hybrid Work with a Human-centered Modern Workspace
Poly has been a trusted provider of award-winning collaboration and communication technologies since 1990. HP Inc. acquired the company in 2022 to complement its portfolio and provide enterprises with access to cutting-edge solutions to augment the hybrid work experience.
However, the wide range of devices and technology poses another challenge for organizations. How do you select the right hardware and software and implement them strategically to align with your business objectives, company culture, and internal workflows?
With a technology ally who takes the time to understand your needs, help you design a strategy, support end-to-end implementation, and stay there with you every step of the way through maintenance and optimization will help you get the most out of your investment.
At Compugen, we have extensive experience implementing modern workspace solutions for organizations of all sizes. We help our clients leverage the latest HP solutions to support their digital transformation journey — improving operational cost efficiency, boosting employee satisfaction, and delivering a modern customer experience.
We partner with HP because of our alignment in strategy, culture, and commitment to customer success. We help our clients implement and maintain HP solutions through seamless communication and collaboration with the trusted technology vendor to realize your IT roadmap and new possibilities.
Company
Compugen Systems Inc. (CSI)
Management
Terry Mirza, President
Description
Innovate. Inspire. Impact. Compugen Systems, Inc. (CSI,) an affiliate of Compugen Inc., couples innovative technology-based solutions with uniquely crafted managed, professional, and field services to redefine the customer experience
